This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I updated my version of firefox to 62.0 becuase I kept getting a message that my version was out of date and now I can no longer get into my outlook work email

more options

I have always been able to access my work email through outlook but ever since I updated to firefox 62.0 I cannot get in. when I try it just says "working" and looks like it's trying to load but never does, just keeps working.

I have always been able to access my work email through outlook but ever since I updated to firefox 62.0 I cannot get in. when I try it just says "working" and looks like it's trying to load but never does, just keeps working.

All Replies (6)

more options

Hi, please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st:

then

more options

No, didn't work

more options

Another user mentioned a temporary problem with Office online but indicated it was fixed earlier today. Is yours still not working? If not, how far do you get? For example, does it let you log in, and then you get some kind of progress indicator (or lack of progress indicator) for the Inbox?

more options

It just stays on "working" but never opens

more options

The weird thing is that the same is happening on Internet Explorer but I am able to get in on Chrome. I would rather use firefox as all my bookmarks are there.

more options

Does it make any difference if you change the address between these: