Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox Reality is not in Viveport or is unaccessible

  • 3 cavab
  • 1 has this problem
  • 10 views
  • Last reply by EhoNo1

more options

There are multiple other posts, none of which address this issue.

The official website for Firefox Reality says to 'search' in Viveport for it. However, as of this post there is no known way to search for an app in Viveport.

I have found about five other forum posts asking about how to search and ALL of them were a year outdated.

The Firefox Reality website did not even provided any metadata to search for it manually! Is it free? Is it paid? What genre is it? Is it even on the public portion of the store yet? What is it's exact name so it can be found in an alphabetized list? Who knows!

Also, why is this app ONLY available off of device exclusive stores? There are better platforms with more up-to-date features that everyone will be able to use.

Point is there is known way to find it other than sift through a thousand random titles.

EDIT: Found the search function, its only on the viveport web store because of course it is. Not as single member of HTC staff bothered to mention that. Searched All products with all prices and sorted by A to Z, nothing in 'F' for firefox and nothing in 'M' for mozilla. Fantastic.

There are multiple other posts, none of which address this issue. The official website for Firefox Reality says to 'search' in Viveport for it. However, as of this post there is no known way to search for an app in Viveport. I have found about five other forum posts asking about how to search and ALL of them were a year outdated. The Firefox Reality website did not even provided any metadata to search for it manually! Is it free? Is it paid? What genre is it? Is it even on the public portion of the store yet? What is it's exact name so it can be found in an alphabetized list? Who knows! Also, why is this app ONLY available off of device exclusive stores? There are better platforms with more up-to-date features that everyone will be able to use. Point is there is known way to find it other than sift through a thousand random titles. EDIT: Found the search function, its only on the viveport web store because of course it is. Not as single member of HTC staff bothered to mention that. Searched All products with all prices and sorted by A to Z, nothing in 'F' for firefox and nothing in 'M' for mozilla. Fantastic.

Modified by EhoNo1

All Replies (3)

more options

Hi

If you use the headset to search the Vive Viveport store, you should be able to see Firefox Reality.

more options

Firefox Reality is optimized for standalone VR headsets. You need a Vive Focus to access the app via Viveport store. See attached screenshot of the app being featured on the Viveport store.

more options

nhang said

Firefox Reality is optimized for standalone VR headsets. You need a Vive Focus to access the app via Viveport store. See attached screenshot of the app being featured on the Viveport store.

This does not help in the slightest.

Also please direct your attention to the attached screenshot.

First off, the time of the start of this issue there wasn't even a search function in the Steam VR hub menu version of viveport, neither was there one in the standard desktop version. As of now there IS a new in-VR viveport menu but it is in the early stages and way to fucking broken for it to even be called a 'usable' alternative for accessing the store.

I have a wired, desktop version of the HTC Vive. The website (https://mixedreality.mozilla.org/firefox-reality) does not attempt to list any compatible or incompatible devices and merely says "Please search for 'Firefox Reality' in the Viveport store." This would lead any user to believe that it is available for all Vives and on all versions of the Viveport store, would it not? Why in the hell wouldn't you just list the compatible devices ON THE PAGE?