IMAP connection to softhome.net login fails starting 2-3 wks ago
Running Tbird 52.9.1 (latest) using IMAP connection to softhome.net. Starting 2-3 wks ago the login to softhome fails. No change to setting, it just quits. Server configuration uses domain names and has correct ports. No change to configuration between when it worked and when it quit. Tried deleting and recreating account in Tbird; no change.
Thanks for any help you can provide. . .
Bob Horner
Running Tbird 52.9.1 (latest) using IMAP connection to softhome.net. Starting 2-3 wks ago the login to softhome fails. No change to setting, it just quits. Server configuration uses domain names and has correct ports. No change to configuration between when it worked and when it quit. Tried deleting and recreating account in Tbird; no change.
Thanks for any help you can provide. . .
Bob Horner
All Replies (12)
What happens with version 60 from getthunderbird.com ?
Wayne, thanks for the try, but v60 gives exactly the same error: login failed. But I can definitely login directly on the website with the same password.
What actually happens ? Does it timeout? Do you get a message saying password is wrong? What error message do you get; word for word?
Does it connect, say there is messages, but not download anything ?
What Anti-Virus product are you using?
Have you checked your Firewall (may be part of AV product)? Do not switch off Firewall, but Thunderbird must be an allowed program.
When I enter tbird, I get my e-mail password prompt. After I enter it, the progress bar at the bottom goes solid green for ~30 seconds, then I get an error pop-up that says: Login to server pro.softhome.net with username <my id> failed. (Retry) (Enter New Password) (Cancel), see attached screen snip. I use Norton Internet Security and tbird is listed as an allowed program. I can login to softhome through their web interface so I know the password is good. I've asked them for support, but heard nothing back, so I tried asking here. As I said this started happening suddenly a few weeks ago with no (intentional) change in configuration on my part.
Bob Horner
Modified by Matt
First check that Norton is not confused about what version of Thunderbird you are using.
- Exit Thunderbird.
- Access Norton's Firewall.
- Remove Thunderbird, ok it.
- Access firewall again and reset Thunderbird as allowed.
- then start Thunderbird.
If still not working....
You mention the password is ok but the error pop up says username. The username should be your full email address.
Check to see what you have got stored in Thunderbird.
- 'Menu icon' > 'Options' > 'Options' > 'Security' > 'Passwords' tab
- click on 'Saved Passwords' button
- click on 'show Passwords' button.
- Look at the 'username' for both imap and smtp lines.
- right click on each line and select 'Edit Username'
- completely clear what is stored and carefully type in your full email address.
- then check the password you have got stored.
- If there is any error, use the right click and select ' Edit password' to edit or retype.
- click on 'Close'
- click on 'OK'
Restart Thunderbird.
Please report back on results.
If this also fails, please post the following information. In Thunderbird
- Help > Troubleshooting Information
- Do Not select checkbox to include account names.
- click on 'Copy text to clipboard' b utton
- In this forum question, right click in a 'Post a Reply' text box and select 'Paste'
- You can edit/remove all info on fonts and printers, but do not edit anything else.
Hello again,
I did the bit about removing Tbird from Norton and re-adding it, No change. Regarding my user name, on softhome, the user name is just the portion ahead of the "@softhome.net". That is what I login in with on their website and that is what has worked with Tbird for over a decade. Changing the username to add the @softhome.net get the same login failed message. I went into the Options/Security/Passwords form and deleted all the stored passwords. I have Tbird set to make me type in the password every time anyway. Still no change.
Below is the information I copied from the Troubleshooting form. Note the character count is too high so I'm posting that as a separate reply.
I generally think this is actually a softhome problem, but there support e-mail has never replied to my request for help.
Bob Horner
Debugging info, it is still too big so posting it in 2 chunks:
Application Basics
Name: Thunderbird Version: 60.2.1 Build ID: 20180930223627
Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:60.0) Gecko/20100101 Thunderbird/60.2.1 OS: Windows_NT 6.1
Multiprocess Windows: 0/0 (Disabled) Web Content Processes: Stylo: content = true (enabled by default), chrome = true (enabled by default) Enterprise Policies: Google Key: Missing Mozilla Location Service Key: Missing Safe Mode: false
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account6:
INCOMING: account6, , (imap) pro.softhome.net:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: , smtp.softhome.net:25000, plain, passwordEncrypted, true
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name
Version
Enabled
ID
Security Software
Type: Name
Antivirus:
Antispyware:
Firewall:
Graphics
Features
Compositing: Basic
Asynchronous Pan/Zoom: none
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000f874)
EGL_VERSION: 1.4 (ANGLE 2.1.0.7edc21933ef1) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 7025 / NVIDIA nForce 630a Direct3D9Ex vs_3_0 ps_3_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.7edc21933ef1)
WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_debug_marker GL_EXT_frag_depth GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_fence GL_NV_pack_subimage GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_half_float GL_OES_texture_npot GL_OES_vertex_array_object
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_half_float OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
WebGL 2 Driver WSI Info: -
WebGL 2 Driver Renderer: WebGL creation failed:
Second chunk of debugging info:
- Error during ANGLE OpenGL init.
- Exhausted GL driver caps.
WebGL 2 Driver Version: -
WebGL 2 Driver Extensions: -
WebGL 2 Extensions: -
Off Main Thread Painting Enabled: true
DirectWrite: true (6.2.9200.22164)
GPU #1
Active: Yes
Description: NVIDIA GeForce 7025 / NVIDIA nForce 630a
Vendor ID: 0x10de
Device ID: 0x03d6
Driver Version: 9.18.13.908
Driver Date: 1-30-2015
Drivers: nvd3dumx,nvd3dum
Subsys ID: 00000000
RAM: 256
GPU #2
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: cairo
Decision Log
HW_COMPOSITING: disabled by user: Disabled by pref
D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled
DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing
D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disableddisabled by env: D3D11 compositing is disabled
GPU_PROCESS: unavailable by default: Multi-process mode is not enabled
WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable by runtime: ANGLE is disabled
Crash Guard Disabled Features
Workarounds
Failure Log
Media
Audio Backend: wasapi
Max Channels: 2
Preferred Channel Layout: stereo
Preferred Sample Rate: 48000
Output Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Speakers (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_10438290&REV_1001\4&de35b9e&0&0001
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
Realtek Digital Output (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_10438290&REV_1001\4&de35b9e&0&0001
Enabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
Input Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
FrontMic (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_10438290&REV_1001\4&de35b9e&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Stereo Mix (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_10438290&REV_1001\4&de35b9e&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 44100, support: 44100 - 44100
0 - 0
CD Audio (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_10438290&REV_1001\4&de35b9e&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Rear (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_10438290&REV_1001\4&de35b9e&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
CD Audio (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_10438290&REV_1001\4&de35b9e&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 44100, support: 44100 - 44100
0 - 0
Microphone (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_10438290&REV_1001\4&de35b9e&0&0001
Unplugged
None
default: F32LE, support: S16LE F32LE
2
default: 44100, support: 44100 - 44100
0 - 0
Line In (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_10438290&REV_1001\4&de35b9e&0&0001
Unplugged
None
default: F32LE, support: S16LE F32LE
2
default: 44100, support: 44100 - 44100
0 - 0
Center (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_10438290&REV_1001\4&de35b9e&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Microphone (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_10438290&REV_1001\4&de35b9e&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
FrontMic (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_10438290&REV_1001\4&de35b9e&0&0001
Unplugged
None
default: F32LE, support: S16LE F32LE
2
default: 44100, support: 44100 - 44100
0 - 0
Line In (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_10438290&REV_1001\4&de35b9e&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Front (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_10438290&REV_1001\4&de35b9e&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Subwoofer (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_10438290&REV_1001\4&de35b9e&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0 browser.cache.check_doc_frequency: 0 browser.cache.disk_cache_size: 50000 browser.cache.disk.capacity: 51200 browser.cache.disk.parent_directory: D:\Users\Bob\Netscape Profile\Cache browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.memory_cache_size: 2048 browser.display.screen_resolution: 96 browser.startup.homepage: browser.startup.homepage_override: false browser.startup.homepage_override.mstone: rv:1.7.2 dom.apps.reset-permissions: true dom.disable_open_during_load: true extensions.lastAppVersion: 60.2.1 font.internaluseonly.changed: true font.name.fantasy.x-western: Adolescence font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 general.useragent.contentlocale: media.gmp.storage.version.observed: 1 network.cookie.cookieBehavior: 1 network.cookie.prefsMigrated: true network.ftp.anonymous_password: network.hosts.nntp_server: news.netzero.net network.hosts.pop_server: pop.SoftHome.net network.hosts.smtp_server: smtp.softhome.net:25000 network.predictor.cleaned-up: true places.database.lastMaintenance: 1539136235 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.flash: 0
Third chunk of debugging info:
print.print_printer: Brother HL-2040 series print.printer_Brother_HL-2040_series.print_bgcolor: false print.printer_Brother_HL-2040_series.print_bgimages: false print.printer_Brother_HL-2040_series.print_command: print.printer_Brother_HL-2040_series.print_downloadfonts: false print.printer_Brother_HL-2040_series.print_edge_bottom: 0 print.printer_Brother_HL-2040_series.print_edge_left: 0 print.printer_Brother_HL-2040_series.print_edge_right: 0 print.printer_Brother_HL-2040_series.print_edge_top: 0 print.printer_Brother_HL-2040_series.print_evenpages: true print.printer_Brother_HL-2040_series.print_footercenter: print.printer_Brother_HL-2040_series.print_footerleft: &PT print.printer_Brother_HL-2040_series.print_footerright: &D print.printer_Brother_HL-2040_series.print_headercenter: print.printer_Brother_HL-2040_series.print_headerleft: &T print.printer_Brother_HL-2040_series.print_headerright: &U print.printer_Brother_HL-2040_series.print_in_color: true print.printer_Brother_HL-2040_series.print_margin_bottom: 0.5 print.printer_Brother_HL-2040_series.print_margin_left: 0.5 print.printer_Brother_HL-2040_series.print_margin_right: 0.5 print.printer_Brother_HL-2040_series.print_margin_top: 0.5 print.printer_Brother_HL-2040_series.print_oddpages: true print.printer_Brother_HL-2040_series.print_orientation: 0 print.printer_Brother_HL-2040_series.print_pagedelay: 500 print.printer_Brother_HL-2040_series.print_paper_data: 1 print.printer_Brother_HL-2040_series.print_paper_height: 11.00 print.printer_Brother_HL-2040_series.print_paper_size: 0 print.printer_Brother_HL-2040_series.print_paper_size_type: 0 print.printer_Brother_HL-2040_series.print_paper_size_unit: 0 print.printer_Brother_HL-2040_series.print_paper_width: 8.50 print.printer_Brother_HL-2040_series.print_reversed: false print.printer_Brother_HL-2040_series.print_scaling: 0.80 print.printer_Brother_HL-2040_series.print_shrink_to_fit: false print.printer_Brother_HL-2040_series.print_to_file: false print.printer_Brother_HL-2040_series.print_unwriteable_margin_bottom: 0 print.printer_Brother_HL-2040_series.print_unwriteable_margin_left: 0 print.printer_Brother_HL-2040_series.print_unwriteable_margin_right: 0 print.printer_Brother_HL-2040_series.print_unwriteable_margin_top: 0 print.printer_Brother_HL-2040.print_bgcolor: false print.printer_Brother_HL-2040.print_bgimages: false print.printer_Brother_HL-2040.print_evenpages: true print.printer_Brother_HL-2040.print_footercenter: print.printer_Brother_HL-2040.print_footerleft: &D print.printer_Brother_HL-2040.print_footerright: &PT print.printer_Brother_HL-2040.print_headercenter: print.printer_Brother_HL-2040.print_headerleft: &U print.printer_Brother_HL-2040.print_headerright: print.printer_Brother_HL-2040.print_in_color: true print.printer_Brother_HL-2040.print_margin_bottom: 0.5 print.printer_Brother_HL-2040.print_margin_left: 0.3 print.printer_Brother_HL-2040.print_margin_right: 0.3 print.printer_Brother_HL-2040.print_margin_top: 0.3 print.printer_Brother_HL-2040.print_oddpages: true print.printer_Brother_HL-2040.print_orientation: 0 print.printer_Brother_HL-2040.print_reversed: false print.printer_Brother_HL-2040.print_scaling: 1.00 print.printer_Brother_HL-2040.print_shrink_to_fit: true print.printer_Brother_HL-3070CW_series.print_bgcolor: false print.printer_Brother_HL-3070CW_series.print_bgimages: false print.printer_Brother_HL-3070CW_series.print_colorspace: print.printer_Brother_HL-3070CW_series.print_command: print.printer_Brother_HL-3070CW_series.print_downloadfonts: false print.printer_Brother_HL-3070CW_series.print_duplex: 0 print.printer_Brother_HL-3070CW_series.print_edge_bottom: 0 print.printer_Brother_HL-3070CW_series.print_edge_left: 0 print.printer_Brother_HL-3070CW_series.print_edge_right: 0 print.printer_Brother_HL-3070CW_series.print_edge_top: 0 print.printer_Brother_HL-3070CW_series.print_evenpages: true print.printer_Brother_HL-3070CW_series.print_footercenter: print.printer_Brother_HL-3070CW_series.print_footerleft: &PT print.printer_Brother_HL-3070CW_series.print_footerright: &D print.printer_Brother_HL-3070CW_series.print_headercenter: print.printer_Brother_HL-3070CW_series.print_headerleft: &T print.printer_Brother_HL-3070CW_series.print_headerright: &U print.printer_Brother_HL-3070CW_series.print_in_color: true print.printer_Brother_HL-3070CW_series.print_margin_bottom: 0.5 print.printer_Brother_HL-3070CW_series.print_margin_left: 0.5 print.printer_Brother_HL-3070CW_series.print_margin_right: 0.5 print.printer_Brother_HL-3070CW_series.print_margin_top: 0.5 print.printer_Brother_HL-3070CW_series.print_oddpages: true print.printer_Brother_HL-3070CW_series.print_orientation: 0 print.printer_Brother_HL-3070CW_series.print_page_delay: 50 print.printer_Brother_HL-3070CW_series.print_paper_data: 1 print.printer_Brother_HL-3070CW_series.print_paper_height: 11.00 print.printer_Brother_HL-3070CW_series.print_paper_name: print.printer_Brother_HL-3070CW_series.print_paper_size_type: 0 print.printer_Brother_HL-3070CW_series.print_paper_size_unit: 0 print.printer_Brother_HL-3070CW_series.print_paper_width: 8.50 print.printer_Brother_HL-3070CW_series.print_plex_name: print.printer_Brother_HL-3070CW_series.print_resolution: 0 print.printer_Brother_HL-3070CW_series.print_resolution_name: print.printer_Brother_HL-3070CW_series.print_reversed: false print.printer_Brother_HL-3070CW_series.print_scaling: 0.80 print.printer_Brother_HL-3070CW_series.print_shrink_to_fit: false print.printer_Brother_HL-3070CW_series.print_to_file: false print.printer_Brother_HL-3070CW_series.print_unwriteable_margin_bottom: 0 print.printer_Brother_HL-3070CW_series.print_unwriteable_margin_left: 0 print.printer_Brother_HL-3070CW_series.print_unwriteable_margin_right: 0 print.printer_Brother_HL-3070CW_series.print_unwriteable_margin_top: 0 print.printer_Brother_HL-3070CW.print_bgcolor: false print.printer_Brother_HL-3070CW.print_bgimages: false print.printer_Brother_HL-3070CW.print_duplex: -437918235 print.printer_Brother_HL-3070CW.print_edge_bottom: 0 print.printer_Brother_HL-3070CW.print_edge_left: 0 print.printer_Brother_HL-3070CW.print_edge_right: 0 print.printer_Brother_HL-3070CW.print_edge_top: 0 print.printer_Brother_HL-3070CW.print_evenpages: true print.printer_Brother_HL-3070CW.print_footercenter: print.printer_Brother_HL-3070CW.print_footerleft: &PT print.printer_Brother_HL-3070CW.print_footerright: &D print.printer_Brother_HL-3070CW.print_headercenter: print.printer_Brother_HL-3070CW.print_headerleft: &T print.printer_Brother_HL-3070CW.print_headerright: &U print.printer_Brother_HL-3070CW.print_in_color: true print.printer_Brother_HL-3070CW.print_margin_bottom: 0.5 print.printer_Brother_HL-3070CW.print_margin_left: 0.5 print.printer_Brother_HL-3070CW.print_margin_right: 0.5 print.printer_Brother_HL-3070CW.print_margin_top: 0.5 print.printer_Brother_HL-3070CW.print_oddpages: true print.printer_Brother_HL-3070CW.print_orientation: 0 print.printer_Brother_HL-3070CW.print_page_delay: 50 print.printer_Brother_HL-3070CW.print_paper_data: 1 print.printer_Brother_HL-3070CW.print_paper_height: 11.00 print.printer_Brother_HL-3070CW.print_paper_name: print.printer_Brother_HL-3070CW.print_paper_size_unit: 0 print.printer_Brother_HL-3070CW.print_paper_width: 8.50 print.printer_Brother_HL-3070CW.print_resolution: 600 print.printer_Brother_HL-3070CW.print_reversed: false print.printer_Brother_HL-3070CW.print_scaling: 0.70 print.printer_Brother_HL-3070CW.print_shrink_to_fit: false print.printer_Brother_HL-3070CW.print_to_file: false print.printer_Brother_HL-3070CW.print_unwriteable_margin_bottom: 0 print.printer_Brother_HL-3070CW.print_unwriteable_margin_left: 0 print.printer_Brother_HL-3070CW.print_unwriteable_margin_right: 0 print.printer_Brother_HL-3070CW.print_unwriteable_margin_top: 0 print.printer_Stylus_Color.print_bgcolor: false print.printer_Stylus_Color.print_bgimages: false print.printer_Stylus_Color.print_evenpages: true print.printer_Stylus_Color.print_footercenter: print.printer_Stylus_Color.print_footerleft: print.printer_Stylus_Color.print_footerright: print.printer_Stylus_Color.print_headercenter: print.printer_Stylus_Color.print_headerleft: print.printer_Stylus_Color.print_headerright: &U print.printer_Stylus_Color.print_in_color: true print.printer_Stylus_Color.print_margin_bottom: 0.5 print.printer_Stylus_Color.print_margin_left: 0.5 print.printer_Stylus_Color.print_margin_right: 0.5 print.printer_Stylus_Color.print_margin_top: 0.5 print.printer_Stylus_Color.print_oddpages: true print.printer_Stylus_Color.print_orientation: 0 print.printer_Stylus_Color.print_reversed: false print.printer_Stylus_Color.print_scaling: 1.00 print.printer_Stylus_Color.print_shrink_to_fit: true privacy.popups.first_popup: false privacy.popups.prefill_whitelist: false privacy.popups.remove_blacklist: false
Fourth chunk of debugging info:
security.disable_button.changePassword: false
security.disable_button.openCertManager: false
security.disable_button.resetPassword: false
security.email_as_ftp_password: true
security.sandbox.content.tempDirSuffix: {d065867c-b862-488b-b5f9-253ea586edb2}
security.viewing_mixed: false
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1537416158
Important Locked Preferences
Places Database
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator:
Library Versions
Expected minimum version
Version in use
NSPR
4.19
4.19
NSS
3.36.4
3.36.4
NSSSMIME
3.36.4
3.36.4
NSSSSL
3.36.4
3.36.4
NSSUTIL
3.36.4
3.36.4
Sandbox
Content Process Sandbox Level: 0 Effective Content Process Sandbox Level: 1
Internationalization & Localization
Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-US"]
re : account6: INCOMING: account6, , (imap) pro.softhome.net:143, alwaysSTARTTLS, passwordCleartext OUTGOING: , smtp.softhome.net:25000, plain, passwordEncrypted, true
The error message could also mean the username and password is ok but not for the server settings you are trying to use.
Sadly softhome webpage help is poor.
http://www.softhome.net/help/pop_outlook2000.html http://www.softhome.net/help/thunderbird-0.x.html Info says: Quote:
They mention pop as using: 'mail.SoftHome.net' in the 'Incoming Server:' field. However, I've also found info on other softhome webpages saying to use 'pop.softhome.net'
- 'Outgoing Server (SMTP)'
- Enter 'mail.SoftHome.net' in the 'Server Name:' field
However, I've also found some info saying to use 'smtp.softhome.net'.
- enter '587' in the 'Port:' field.
Some ISPs block ports 25 and 587. You may instead use port 25000.
- Check the box next to 'Use name and password,' and enter your SoftHome username (including '@SoftHome.net') in the 'User Name:' field.
Locating any info on imap is virtually impossible.
I would start off by seeing if you can contact softhome and asking what the server settings are for imap and smtp. So you can check all is correct.
I cannot find anything that uses 'pro.SoftHome.net'.
Thanks for the effort!
I started out sending e-mails to the softhome support but have never received any reply. Yes I know the help pages are worthless. The mail server addresses are what I have been using for the last several years. If they quit working, I assume it is because the softhome names changed. My only other hope was that someone had already discovered some bug in the Tbird update that I got and would have a work around. I guess I'm stuck with their clunky web-mail interface if I want to keep this address. Unfortunately this was my "throw away" account given to all the businesses. So if I switch I'll have to update my e-mail address on several dozen websites. Sigh. . .
Bob Horner