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I disabled Wordpress captcha for contact form of my website, but still shows on Firefox browser. Why?

  • 1 cavab
  • 1 has this problem
  • 14 views
  • Last reply by cor-el

jrgomez76
jrgomez76
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Hello.

I am working on a wordpress site (divi theme) and was having issues with the contact form, so I disabled the captcha from the theme. When visiting the website through chrome or safari, the captcha is gone.... but continues to show on the firefox browser. And the contact info (email) does not go through until the third submit attempt (every time). Also, the math captcha shows the same math equation every time the site is refreshed (8 + 9 = [ ]). Very confused, please help!

Site url: holsomharmony.com

Hello. I am working on a wordpress site (divi theme) and was having issues with the contact form, so I disabled the captcha from the theme. When visiting the website through chrome or safari, the captcha is gone.... but continues to show on the firefox browser. And the contact info (email) does not go through until the third submit attempt (every time). Also, the math captcha shows the same math equation every time the site is refreshed (8 + 9 = [ ]). Very confused, please help! Site url: holsomharmony.com

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear