This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird: cannot find any .mbox files

  • 7 cavab
  • 1 has this problem
  • 71 views
  • Last reply by richard.c

more options

Thunderbird v52.9.1 I have been looking for my .mbox files and have found none. I have three different email addresses (accounts) in a single profile.

I use my own basic path to ..../Profiles/.........

            • = characters I think I should not be divulging

In path ...../Profiles/*****.default/Imapmail/Imap.****.de I see an Inbox.sbd & many .msf file corresponding to folders and subfolders (.sbd files).

In path ...../Profiles/*****.default/Mail/Local Folders I see two .msf files corresponding to folders.

In path ...../Profiles/*****.default/Mail/****.de I see an Inbox.sbd & many .msf file corresponding to folders and subfolders (.sbd files).

Are the .msf files where the e-mails are?

I need this information to find an email where FSecure virus scan has told me there is a generic Trojan that it will automatically deal with. (Most likely a false alarm but I want to remove it.)

Thunderbird v52.9.1 I have been looking for my .mbox files and have found none. I have three different email addresses (accounts) in a single profile. I use my own basic path to ..../Profiles/......... ****** = characters I think I should not be divulging In path ...../Profiles/*****.default/Imapmail/Imap.****.de I see an Inbox.sbd & many .msf file corresponding to folders and subfolders (.sbd files). In path ...../Profiles/*****.default/Mail/Local Folders I see two .msf files corresponding to folders. In path ...../Profiles/*****.default/Mail/****.de I see an Inbox.sbd & many .msf file corresponding to folders and subfolders (.sbd files). Are the .msf files where the e-mails are? I need this information to find an email where FSecure virus scan has told me there is a generic Trojan that it will automatically deal with. (Most likely a false alarm but I want to remove it.)

Chosen solution

Many thanks for your help.

Read this answer in context 👍 0

All Replies (7)

more options

Note: The following did not display correctly.

'******' = characters I think I should not be divulging

more options

For every .msf file, you should see a file of the same name without an extension, and of significant size, which contain the messages. If they are missing, I suspect they have been quarantined by FSecure.

more options

Helpful as I now know where the actual emails are but.....

In 2 of my paths the number of .msf files matches the number of files with no extension.

In the 3rd there are more .msf files than no extension files. Difference is 10. I presume Archive, Archive-1 (has this been deleted at some time or is it sub directory related), Drafts, Junk, Sent, Templates & Trash do not need a no extension file, that's 7 files different. There are 3 .msf files that I do not see any no extension files. These files (folders) lacking a no extension file are fully active in Thunderbird happily receiving mails as they come in.

FSecure indicates no quarantine files.

I also notice a couple of .msf files with greater size than the no extension files. Again, these folders are fully active in Thunderbird.

What may have cause the .msf files / no extension files mismatch? Is something corrupt?

more options

I don't know why you have a mismatch - perhaps some folders were unsubscribed (IMAP account), leaving behind an orphaned msf file. If you delete an msf file, while TB is closed, it will be automatically recreated when TB is restarted. But if the related mbox file is missing, it probably won't reappear.

more options

Just to be clear, as you mention mbox files which I do not find.

The no extension files are the equivalent of mbox files?

I am setup to see ll file extensions. See Image.

more options

Yes, the mbox files have no extension. They can be viewed i a text editor to confirm they contain messages.

http://kb.mozillazine.org/Importing_folders#Find_your_old_profile

more options

Seçilmiş Həll

Many thanks for your help.