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I deleted all of my certificates in the Privacy settings and no longer can access any of my websites. How do I fix this?

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  • Last reply by cor-el

jimtowt
jimtowt
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Thinking that I would eliminate unwanted pop-up windows, I deleted all of my certificates in the Privacy settings. I can no longer access any websites. How do I go about fixing (undoing) the damage?

Thinking that I would eliminate unwanted pop-up windows, I deleted all of my certificates in the Privacy settings. I can no longer access any websites. How do I go about fixing (undoing) the damage?

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Are you getting the error page mentioned in these articles, and does anything there help track down the problem?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can delete the cert9.db file in the profile folder (and cert8.db when present) with Firefox closed.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.