This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Downloaded latest Firefox on Mac High Sierra10.13.6 crashes every time I try and open

  • 3 cavab
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

jwags
jwags
more options

Just updated Firefox and continually get error messages before it opens. Reinstalled several times without any luck. Unable to get into any of the settings.

Here are the crash details:

AdapterDeviceID: 0x0fd5 AdapterVendorID: 0x10de BuildID: 20181114214635 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1543513317 DOMIPCEnabled: 1 EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1543511514 Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+4 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 307 StartupCrash: 0 StartupTime: 1543513316 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20181114214635","version":"63.0.3","vendor":"Mozilla","displayVersion":"63.0.3","platformVersion":"63.0.3","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2700,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Darwin","version":"17.7.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x10de","deviceID":"0x0fd5","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2560,"screenHeight":1440,"scale":1},{"screenWidth":1920,"screenHeight":1200,"scale":1}],"features":{"compositor":"none","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"MacBookPro10,1"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":false},"userPrefs":{"app.update.auto":false,"browser.cache.disk.capacity":358400,"browser.shell.checkDefaultBrowser":false,"browser.search.suggest.enabled":false,"browser.search.widget.inNavBar":false,"browser.startup.homepage":"<user-set>"},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 8:"Gecko_IOThread",9:"Timer",10:"Socket Thread",11:"JS Watchdog",12:"JS Helper",16:"JS Helper",13:"JS Helper",15:"JS Helper",14:"JS Helper",17:"JS Helper",18:"JS Helper",19:"JS Helper",23:"Cache2 I/O",24:"Cookie",25:"GMPThread",26:"Compositor",27:"VRListener",28:"ImgDecoder #1",29:"ImageIO",30:"IPDL Background",33:"DOM Worker",35:"StyleThread#0",39:"StyleThread#4",38:"StyleThread#3",37:"StyleThread#2",36:"StyleThread#1",40:"StyleThread#5",41:"StreamTrans #11",42:"ImageBridgeChild", Throttleable: 1 UptimeTS: 1.83107285 Vendor: Mozilla Version: 63.0.3 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Just updated Firefox and continually get error messages before it opens. Reinstalled several times without any luck. Unable to get into any of the settings. Here are the crash details: AdapterDeviceID: 0x0fd5 AdapterVendorID: 0x10de BuildID: 20181114214635 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1543513317 DOMIPCEnabled: 1 EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1543511514 Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+4 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 307 StartupCrash: 0 StartupTime: 1543513316 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20181114214635","version":"63.0.3","vendor":"Mozilla","displayVersion":"63.0.3","platformVersion":"63.0.3","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2700,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Darwin","version":"17.7.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x10de","deviceID":"0x0fd5","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2560,"screenHeight":1440,"scale":1},{"screenWidth":1920,"screenHeight":1200,"scale":1}],"features":{"compositor":"none","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"MacBookPro10,1"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":false},"userPrefs":{"app.update.auto":false,"browser.cache.disk.capacity":358400,"browser.shell.checkDefaultBrowser":false,"browser.search.suggest.enabled":false,"browser.search.widget.inNavBar":false,"browser.startup.homepage":"<user-set>"},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 8:"Gecko_IOThread",9:"Timer",10:"Socket Thread",11:"JS Watchdog",12:"JS Helper",16:"JS Helper",13:"JS Helper",15:"JS Helper",14:"JS Helper",17:"JS Helper",18:"JS Helper",19:"JS Helper",23:"Cache2 I/O",24:"Cookie",25:"GMPThread",26:"Compositor",27:"VRListener",28:"ImgDecoder #1",29:"ImageIO",30:"IPDL Background",33:"DOM Worker",35:"StyleThread#0",39:"StyleThread#4",38:"StyleThread#3",37:"StyleThread#2",36:"StyleThread#1",40:"StyleThread#5",41:"StreamTrans #11",42:"ImageBridgeChild", Throttleable: 1 UptimeTS: 1.83107285 Vendor: Mozilla Version: 63.0.3 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Chosen solution

Located and deleted all internet plug-ins from the "Internet Plug-Ins" folder (didn't need any of them) It seems to be working now. There was not a facebook plug-in FYI

Read this answer in context 👍 0

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This could be a problem with the fbplugin (Facebook photo uploader) in the "Internet Plug-Ins" folder (#1502977).

jwags
jwags Question owner
more options

Seçilmiş Həll

Located and deleted all internet plug-ins from the "Internet Plug-Ins" folder (didn't need any of them) It seems to be working now. There was not a facebook plug-in FYI

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you submit any crash reports that might show what was causing the crashes?

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page.

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

If a line on the about:crashes page doesn't start with "bp-" then you can click the line to submit the report and the link will be updated and gets a "bp-" prefix if the report is submitted successfully.

  • please do not add the "bp-" prefix yourself

See also: