This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox has deleted all my bookmarks. Help!

  • 4 cavab
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

more options

Firefox has deleted all my bookmarks after forcing me to a restart. Running MAC OS X (10.11.6)

Have gone to Library and can see the Back ups but when i click restore it says Firefox unable to restore...

Any ideas people? My bookmarks are like my entire admin / professional filing system I'm lost without them!!

Appreciate any help :)

Firefox has deleted all my bookmarks after forcing me to a restart. Running MAC OS X (10.11.6) Have gone to Library and can see the Back ups but when i click restore it says Firefox unable to restore... Any ideas people? My bookmarks are like my entire admin / professional filing system I'm lost without them!! Appreciate any help :)

Chosen solution

Thanks for your help - good advice!

Regarding an immediate solution, after posting my question did a bit more digging and found some advice that just suggested quitting FF and restarting. I did this and all my bookmarks were returned :)

Now to back them up...

Read this answer in context 👍 0

All Replies (4)

more options

http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox

jscher2000 has a tool on his website to extract out your bookmarks and save them to an HTML-format bookmark export file. If you want to try it, here is the page:

https://www.jeffersonscher.com/res/bookbackreader.html

To open the bookmarkbackups folder in Finder, use the "Open in Finder" button in the first table on the Troubleshooting Information page, and double-click into bookmarkbackups where you should see several dated files. From there you can drag and drop onto the conversion tool.

To import the HTML file, see the steps in this article: Import Bookmarks from an HTML file.

more options

Back up and restore information in Firefox profiles.{web link} I use an add-on that makes backups of my user profile, Just In Case. Unfortunately, it is not compatible with the current Firefox.

Every now and then, open the profile folder and create a copy of the current profile as is to another location on your hard drive. This way you will have a backup.

If you do this each day, you will not lose much data. This should be done with Firefox Closed.

Note: In case you need to restore from these backups, you may need to overwrite old or corrupted files.

more options

Seçilmiş Həll

Thanks for your help - good advice!

Regarding an immediate solution, after posting my question did a bit more digging and found some advice that just suggested quitting FF and restarting. I did this and all my bookmarks were returned :)

Now to back them up...

more options

That was very good work. Well done.