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Accidentally cancelled the auto update and now i can't open firefox

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  • Last reply by Scribe

problem7
problem7
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My Firefox is set to update automatically, and it usually just takes about 10 seconds, but i'm not sure if it was because of my weird PC, which seems to have a new problem everyday, or because of my garbage internet, but today it was taking really long, more than 5 minutes. I thought that if i closed it via task manager and then started it again, it would go faster, so i closed it, but when i try to open Firefox i see this message(Tried to upload a screenshot but it was taking too long to upload). Already tried restarting the PC btw:

Error: Platform version '64.0.2' is not compatible with minVersion > = 64.0 maxversion > = 64.0

My Firefox is set to update automatically, and it usually just takes about 10 seconds, but i'm not sure if it was because of my weird PC, which seems to have a new problem everyday, or because of my garbage internet, but today it was taking really long, more than 5 minutes. I thought that if i closed it via task manager and then started it again, it would go faster, so i closed it, but when i try to open Firefox i see this message(Tried to upload a screenshot but it was taking too long to upload). Already tried restarting the PC btw: Error: Platform version '64.0.2' is not compatible with minVersion > = 64.0 maxversion > = 64.0

All Replies (1)

Scribe
Scribe
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Hi, try downloading from here https://www.mozilla.org/en-US/firefox/all/ (Your data should not be affected by doing this).

If that doesn't work, try a Clean Reinstall; this means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location. With Firefox closed, use another browser to download Firefox from https://www.mozilla.org/en-US/firefox/all/ and save the file to somewhere convenient on your computer.

Now delete the Firefox installation folder which should be in one of the following locations -

C:\Program Files\Mozilla Firefox C:\Program Files (x86)\Mozilla Firefox

You can now double click the file you previously downloaded to install Firefox.

If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!