This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Win FF 64.0.2 - Blank Page on Secure Sites Even In Safe Mode

GernuineAdvantage
GernuineAdvantage
more options

64-bit Firefox v64.0.2 on 64-bit Win7 ALWAYS shows nothing but a blank page on every secure payment site, such as for paying utility bills (though all other sites show fine). This is true even in Safe Mode (no addons). Clearing cache and cookies changes nothing.

Tracking protection is disabled.

All other browsers work fine (Chrome, Vivaldi, Waterfox).

This is a very severe problem!

64-bit Firefox v64.0.2 on 64-bit Win7 ALWAYS shows nothing but a blank page on every secure payment site, such as for paying utility bills (though all other sites show fine). This is true even in Safe Mode (no addons). Clearing cache and cookies changes nothing. Tracking protection is disabled. All other browsers work fine (Chrome, Vivaldi, Waterfox). This is a very severe problem!

Modified by GernuineAdvantage

All Replies (3)

Wesley Branton
Wesley Branton
more options

I'd try a couple of things.

First, try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the General panel.
  3. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.
    Fx55Performance-disableHWA
  4. Uncheck Use hardware acceleration when available.
  5. Close Firefox completely and then restart Firefox to see if the problem persists.

If the problem keeps happening, you may want to try simply reinstalling Firefox. You should be able to install over your current installation without losing any data. This would make sure that there is nothing corrupt or damaged in your Firefox program.

NOTE: To protect your personal settings and data, it's recommended that you backup your Firefox profile before reinstalling Firefox. See Back up and restore information in Firefox profiles for more information.
GernuineAdvantage
GernuineAdvantage Question owner
more options

Disabling hardware acceleration did nothing to help. I suppose I'll reluctantly re-install Firefox, but there's no way in HELL I should have to!

Wesley Branton
Wesley Branton
more options

Ok, let us know how it goes. Sometimes it's just a case of a file getting damaged from a change in another software or Windows update or something along those lines.

There's really not any risk to installing over top of your current version of Firefox, since the installer doesn't touch your Firefox data at all.

Hopefully that will fix the issue for you.