Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox won't load can't find profile

wildcat129
wildcat129
more options

Firefox crashed when installing latest update and now will not load due to an error message, can't locate profile. I am on a MacBookPro and no article helps. Worst customer service ever. How do I get Firefox working again. Tried removing the program and doing a clean install. Same issue.

Firefox crashed when installing latest update and now will not load due to an error message, can't locate profile. I am on a MacBookPro and no article helps. Worst customer service ever. How do I get Firefox working again. Tried removing the program and doing a clean install. Same issue.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This is usually a problem with the profiles.ini file.

See:

wildcat129
wildcat129 Question owner
more options

Is this a joke? How did I ever get Firefox to run the first time I ever used it never having on my Mac? There is no Firefox folder in the library. I deleted the Modzilla folder. Still get the same message.

GerardoPcp04
GerardoPcp04
  • Top 10 Contributor
more options

Hello You could try to create a profile with the Profile Manager: 1) Run the Terminal application, which is found in Applications/Utilities. 2) Type or paste in the path to Firefox, followed by .app/Contents/MacOS/firefox. For example, if Firefox is installed in the recommended location, you would enter /Applications/Firefox.app/Contents/MacOS/firefox. 3) Enter a space character followed by --profilemanager. This will present the Profile Manager window in which you can make your selection. 4) Hit return You can see the Profile Manager menu : http://mzl.la/1BAQGnB