Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot connect to Hotmail

  • 4 cavab
  • 2 have this problem
  • 28 views
  • Last reply by robmm76

more options

I just installed Firefix, ran CCleaner to clean browser files and Registry. Now when I go to outlook.live I get

"Network Protocol Error

An error occurred during a connection to outlook.live.com.

The page you are trying to view cannot be shown because an error in the network protocol was detected.

   Please contact the website owners to inform them of this problem."

Hotmail was working with Chrome immediately before I installed Chrome.

I just installed Firefix, ran CCleaner to clean browser files and Registry. Now when I go to outlook.live I get "Network Protocol Error An error occurred during a connection to outlook.live.com. The page you are trying to view cannot be shown because an error in the network protocol was detected. Please contact the website owners to inform them of this problem." Hotmail was working with Chrome immediately before I installed Chrome.

All Replies (4)

more options

Did you reboot as well after that?

more options

Yes, I rebooted. Last time I tried, I got "The connection has timed out. The server at www.hotmaill.com is taking too long to respond.

It's going through several "handshake", etc urls.

Works fine with Chrome.

Other urls seem to work ok.

more options

Same here. Past couple of weeks my GMail started throwing errors, then Google News, and none of the Google-branded sites are working right; I have to click and Close Tab 3 or 4 times before news.google forwards me to the correct URL. I've slowly been slipping into ProtonMail and Feedly. Similar UX's, but bareable, at least.

Good thing is that only one person knows my ProtonMail account, so I can use it without the typical battery of SPAM that I get deluded in my GMail account.

Modified by active_schuder

more options

Hotmail is working now but I get the same error with Gmail

Secure Connection Failed

The connection to www.gmail.com was interrupted while the page was loading.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.