This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Error message : Désolé Il est impossible de lire cette vidéo en raison de ses paramètres de confidentialité.

  • 4 cavab
  • 0 have this problem
  • 1 view
  • Last reply by cor-el

more options

De plus en plus de sites contenant des vidéos en ligne me renvoient le message suivant :

Désolé Il est impossible de lire cette vidéo en raison de ses paramètres de confidentialité.

Ce sont cependant des vidéos lisibles sans difficulté sur d'autres navigateurs.

De plus en plus de sites contenant des vidéos en ligne me renvoient le message suivant : Désolé Il est impossible de lire cette vidéo en raison de ses paramètres de confidentialité. Ce sont cependant des vidéos lisibles sans difficulté sur d'autres navigateurs.

All Replies (4)

more options

Traduction Translation

Error message: Sorry You can not play this video because of its privacy settings.

More and more sites containing online videos send me the following message:

Sorry You can not play this video because of its privacy settings.

However, they are videos that can be easily read on other browsers.

more options

I know that there can be problems when accessing content when crossing national borders (Censorship).

As to 'Privacy Settings,' I think the one that posted the clip, or the website itself decided not to have something accessed for whatever reason.

Please provide a public link (no password) that we can check out. No Personal Information Please !


Je sais qu'il peut y avoir des problèmes lors de l'accès au contenu lors du franchissement des frontières nationales (censure).

En ce qui concerne "Paramètres de confidentialité", je pense que celui qui a posté le clip, ou le site lui-même a décidé de ne pas avoir quelque chose accessible pour une raison quelconque.

Veuillez fournir un lien public (sans mot de passe) que nous pouvons check-out. Aucune information personnelle s'il vous plaît!

more options

Bonjour.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console about what content is blocked


You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
more options

It is possible that you have parental controls active on your Mac that is blocking the videos.