This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox freezes when opening a youtube video and can't be killed afterwards

  • 1 cavab
  • 1 has this problem
  • 12 views
  • Last reply by TareoO

more options

Firefox freezes, whenever I open a youtube video. The search on youtube still works fine. Youtube still works in Edge. Once it freezes, I can't kill the process (I tried Task manager, Process Explorer, Process Hacker, command prompt) and thus I can't restart Firefox. I can't delete the parent.lock file in my profiles folder, until I reboot. If I don't delete that file after a reboot, I still can't start firefox. I have tried to start in safe mode, which didn't help and I have reinstalled the newest version of Firefox, which didn't help either. I have deleted my cache and history multiple times throughout trying to fix this.

I was watching one youtube video, and then switched to another and then the problem started, so the first occurence seems random to me.

Firefox freezes, whenever I open a youtube video. The search on youtube still works fine. Youtube still works in Edge. Once it freezes, I can't kill the process (I tried Task manager, Process Explorer, Process Hacker, command prompt) and thus I can't restart Firefox. I can't delete the parent.lock file in my profiles folder, until I reboot. If I don't delete that file after a reboot, I still can't start firefox. I have tried to start in safe mode, which didn't help and I have reinstalled the newest version of Firefox, which didn't help either. I have deleted my cache and history multiple times throughout trying to fix this. I was watching one youtube video, and then switched to another and then the problem started, so the first occurence seems random to me.

Chosen solution

A switch to Firefox 60.5.2 ESR fixed the problem for me

Read this answer in context 👍 0

All Replies (1)

more options

Seçilmiş Həll

A switch to Firefox 60.5.2 ESR fixed the problem for me