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TB continually nags me to Compact Folders but shows wildly different potential space saving

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  • Last reply by Wayne Mery

FrancisTD
FrancisTD
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Windows 7. TB 60.5.3 (32-bit). I use an Exchange mail server. TB is set up as IMAP to access this server which it does quite happily.

I am running TB with the same account on two separate WIN7 machines which both show the same nagging behaviour.

Every time I open TB I am prompted to compact "all local and offline folders" to save space

Both machines behave differently: 1) one suggests I could save 30+ GIGABYTES but hardly saves anything when the compaction is finished 2) the other suggests I could save a few Megabytes which it does recover through compaction, but this doesn't stop it nagging me every time I open TB.

As far as I know the two installations are set up the same

Windows 7. TB 60.5.3 (32-bit). I use an Exchange mail server. TB is set up as IMAP to access this server which it does quite happily. I am running TB with the same account on two separate WIN7 machines which both show the same nagging behaviour. Every time I open TB I am prompted to compact "all local and offline folders" to save space Both machines behave differently: 1) one suggests I could save 30+ GIGABYTES but hardly saves anything when the compaction is finished 2) the other suggests I could save a few Megabytes which it does recover through compaction, but this doesn't stop it nagging me every time I open TB. As far as I know the two installations are set up the same

All Replies (3)

sfhowes
sfhowes
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I've experienced a similar issue with an IMAP account, being frequently asked to compact folders. By looking at the mbox file for the Inbox in the profile folder, I noticed its size was much larger than the folder size displayed in TB, so it suggested the mbox was corrupted and not responding properly to compaction.

The solution was to delete the mbox and index files and restart TB to create a new, uncorrupted Inbox. Select Help/Troubleshooting Information, click Open Folder to open the profile in Explorer, close TB, open the ImapMail subfolder and then the account folder, move the Inbox mbox file, the one with no extension, to another location outside of TB, and delete Inbox.msf, the index file. Restart TB and allow the Inbox to redownload from the IMAP server.

http://kb.mozillazine.org/Compacting_folders#Real_fix

FrancisTD
FrancisTD Question owner
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Thanks, I'll try this and let you know if it fixes the problem

Wayne Mery
Wayne Mery
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If anyone still sees this, please file a new topic. (this one auto archived)