This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

'special offer' appears/preempts all pages, even in private.

  • 3 cavab
  • 1 has this problem
  • 10 views
  • Last reply by FredMcD

more options

firefox starts normally, loading yahoo, which is my start page. Then, over top of the page, a 'special only for today, only for you' offer appears. It says it is from Mozilla, and claims that, if I take a short survey, I get a free Iphone. There is no way to shut this off, or remove it from the page. I tried opening new windows, with known addresses- they atart to load, then the 'free phone' thing comes up over top of them. I tried Explorer and Chrome, and the same thing happens, just with the survey being attributed to microsoft. This is the second day this has happened. I was able to log into my email, and that worked ok, but nothing else is possible. Please help!

firefox starts normally, loading yahoo, which is my start page. Then, over top of the page, a 'special only for today, only for you' offer appears. It says it is from Mozilla, and claims that, if I take a short survey, I get a free Iphone. There is no way to shut this off, or remove it from the page. I tried opening new windows, with known addresses- they atart to load, then the 'free phone' thing comes up over top of them. I tried Explorer and Chrome, and the same thing happens, just with the survey being attributed to microsoft. This is the second day this has happened. I was able to log into my email, and that worked ok, but nothing else is possible. Please help!

Chosen solution

That is not from Mozilla.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Read this answer in context 👍 1

All Replies (3)

more options

Seçilmiş Həll

That is not from Mozilla.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

more options

Thank you. I ran the malwarebytes and microsoft safety scanners so far, and, as you said, each pointed out different things. Today the problem has not appeared but I am sure it will come up again, so knowing how to handle it when it does is very helpful. Thanks again!

more options

Glad to help. Safe Surfing.