This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Webcam won't work with Firefox. With Chrome works just fine

  • 10 cavab
  • 1 has this problem
  • 10 views
  • Last reply by OscarLev

more options

Just bought myself webcam (Logitech C922). Tried to use it on Facebook messenger, Google Hangouts and other websites. It just wont work. I grant access when asked by a specific website, I update Logitech drivers, still wont work. In Google Chrome everything works like a charm. Please assist.

Just bought myself webcam (Logitech C922). Tried to use it on Facebook messenger, Google Hangouts and other websites. It just wont work. I grant access when asked by a specific website, I update Logitech drivers, still wont work. In Google Chrome everything works like a charm. Please assist.

All Replies (10)

more options

And sometimes I get this message

more options

I've always found Logitech support to be excellent. Why not give them a try.

https://support.logitech.com/en_us/product/c922-pro-stream-webcam
more options

Yes. That is what I'm going to do. And probably set Chrome as default browser.

more options

Hello OscarLev,

Would you try this please :

When you're on a site where you want to use the camera, click on the 'i' in a circle, next to the padlock at the left side of the address bar.

Then click on the little black arrow on the dropdown (next to 'Connection') and then on "More Information", which will take you to "Page Info".

Click on the 'Permissions" tab and scroll down to "Use the Camera". Uncheck "Use Default" and check "Allow".

Then close and restart Firefox.

Next : Go to Options => Privacy & Security and scroll down to "Permissions" => Camera => Settings

Any luck ?

more options

Thanks for the answer. Tried this with no success.

more options

This sounds more like a O/S issue that controls access to camera and mic. Have you looked there as well?

more options

WestEnd said

This sounds more like a O/S issue that controls access to camera and mic. Have you looked there as well?

I looked there. Doesn't seem to be a problem. Problem is only when using Firefox. Chrome and Edge work fine.

more options

I have the same problem, cam will not work in firefox but works in chome and edge just fine. I've uninstalled and installed firefox and still the same problem. I've allowed adobe to use my laptop web cam but nothings seems too work. I was working use fine until I updated firefox.

more options

excell202 said

I have the same problem, cam will not work in firefox but works in chome and edge just fine. I've uninstalled and installed firefox and still the same problem. I've allowed adobe to use my laptop web cam but nothings seems too work. I was working use fine until I updated firefox.

I just gave up on this one and use Chrome. So far no solution.