web site link does not work in Firefox OSX
A web site has a link to a Store Locator. The link does not work in FF for OSX but works for FF iOS and Safari. If I open the link in Safari, then copy and paste the URL the into FF OSX, the page opens. I have disabled all of my add-ons in FF OSX and even opened the initial web site page in Safe Mode but the link does not work. I disabled as many privacy / security features in FF OSX that I could find, but still no good result. Initial page URL: https://www.mitre10.co.nz/shop/goldair-single-dimmer-vertical-h-118mm-w-74mm-white/p/247737. Store Locator page URL: https://www.mitre10.co.nz/store-locator?branchId=C3D
Chosen solution
Is Geo location enabled if you check this pref about:config page?
- geo.enabled = true
- https://support.mozilla.org/en-US/kb/about-config-editor-firefox
You can also check the Location permission in "Tools -> Page Info -> Permissions" and in "Options/Preferences -> Privacy & Security -> Permissions".
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Does it work as well if you right-click the link and click "Copy Link Location" and open that link? Can you use other choices in the right-click context menu like open link in a new tab?
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.
- click the shield icon for more details and possibly disable the protection
You can check the Web Console about what content is blocked
- "3-bar" menu button or Tools -> Web Developer
- https://support.mozilla.org/en-US/kb/content-blocking
You can try these steps in case of issues with web pages:
You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).
"Remove the Cookies" from websites that cause problems:
- Options/Preferences -> Privacy & Security
Cookies and Site Data -> Manage Data
"Clear the Cache":
- Options/Preferences -> Privacy & Security
Cookies and Site Data -> Clear Data -> Cached Web Content: Clear
Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click the "Refresh Firefox" button on the Safe Mode start window
Thanks for the reply. However, the suggestions stated above did not resolve the issue. I am wondering if it has to do with Locations. I have another Mac computer with exactly the same FF version, same add-ons and plugins. When I use that computer and I click on the link, a pop-up appears asking me to allow FF to use my location. I clicked Allow and the link worked. The URL also appeared in the Location Permissions. This is not what happens on the initial computer. How can I get the Locations preference to work?
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Is Geo location enabled if you check this pref about:config page?
- geo.enabled = true
- https://support.mozilla.org/en-US/kb/about-config-editor-firefox
You can also check the Location permission in "Tools -> Page Info -> Permissions" and in "Options/Preferences -> Privacy & Security -> Permissions".
yes, changing geo.enabled to true has started the Allow pop-up and it is saving that permission. Thank you very much for your time on this problem