This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

The radio player is no longer working after a refresh of Firefox. I have no sound now when I attempt to stream a radio station.

  • 5 cavab
  • 1 has this problem
  • 4 views
  • Last reply by gfennell

more options

I had to recently refresh Firefox to solve a different problem and now since doing that I have no sound when I try to stream radio station on the Radio Player. The Radio player open when I click on Listen Live but there is no sound. The sound works for any other function, such as videos but not on Radio Player.

I had to recently refresh Firefox to solve a different problem and now since doing that I have no sound when I try to stream radio station on the Radio Player. The Radio player open when I click on Listen Live but there is no sound. The sound works for any other function, such as videos but not on Radio Player.

All Replies (5)

more options

Hi gfennell, There are 3 things that I can think of. 1. Is the sound muted on the tab? 2. Is the site blocked/allowed in permissions? 3. You can temporarily exempt Content Blocking of that site.

more options

Thanks for the reply but none of these apply. The sound isn't muted and the site isn't blocked. The radio player simply doesn't play. When I click on the Play button nothing happens. It always worked fine up until I recently refreshed Firefox and now it hasn't worked since. I can play audio and video clips on this site and they play fine but when I try to listen live and it opens the radio player it doesn't work.

more options

Try clearing the Cookies & Site Data for that site. Visit the site. Click on the left end of the address bar. At the bottom, select Clear Cookies and Site Data. A window will open listing the site(s). Click Remove. Otherwise, have you added an adblocker? Most web radio stations won't play unless you disable adblocking or whitelist the site.

more options

After you Clear Cookies and Site Data, refresh the tab.

more options

Finally got it working. Thanks for your help.