This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

I can't find the Junk folder

  • 2 cavab
  • 2 have this problem
  • 6 views
  • Last reply by rowlanda

gburnfie
gburnfie
more options

An email has been sent to me twice that I haven't received, so it's possible it's gone into the Junk folder. However, I don't know where to find the Junk folder! I've tried changing the View but it makes no difference, and no articles appear to address what is presumably a very basic issue. Can someone point me in the right direction please.

An email has been sent to me twice that I haven't received, so it's possible it's gone into the Junk folder. However, I don't know where to find the Junk folder! I've tried changing the View but it makes no difference, and no articles appear to address what is presumably a very basic issue. Can someone point me in the right direction please.

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

if your account is configured as IMAP, the folder may be commonly called junk, spam or in the case of yahoo "bulk mail"

I would also suggest if your account is POP logging into your providers web mail and checking the folders there as they are not downloaded to Thunderbird by all servers. Some send all new mail, some only send new mail that gets as far as their inbox on the mail server.

rowlanda
rowlanda
more options

I also can't find this folder, having same issues where important emails are not coming through.