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Firefox is blocking its own support site as being unsafe!

  • 4 cavab
  • 2 have this problem
  • 3 views
  • Last reply by TyDraniu

Doug
Doug
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When I try to access the Firefox support site on my Mac, whether it is from Firefox > Preferences > Firefox Support of by navigating to the Mozilla Support URL, I am told that the site is unsafe. Please see the screen shot attached. Why is Firefox calling its own support site unsafe?

I have cleared my browser cache and cookies, closed and reopened Firefox, and restarted my Mac several times each, all to no avail.

When I try to access the Firefox support site on my Mac, whether it is from Firefox > Preferences > Firefox Support of by navigating to the Mozilla Support URL, I am told that the site is unsafe. Please see the screen shot attached. Why is Firefox calling its own support site unsafe? I have cleared my browser cache and cookies, closed and reopened Firefox, and restarted my Mac several times each, all to no avail.
Attached screenshots

All Replies (4)

TyDraniu
TyDraniu
  • Top 10 Contributor
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Please click the Advanced button. There should be a certificate. Can you provide it here?

FredMcD
FredMcD
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There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

Websites don't load - troubleshoot and fix error messages

http://kb.mozillazine.org/Error_loading_websites

What do the security warning codes mean

Doug
Doug Question owner
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TyDraniu, here is the security certificate (both general and details).

TyDraniu
TyDraniu
  • Top 10 Contributor
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Our real certificate is issued by Amazon, not by Zscaler.