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auto update to 69.0 and now I have extreme slow, crashing, and "timed out" messages?

  • 6 cavab
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

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since the last automatic update, v69.0, firefox has "timed out" on every page two and three times before loading which takes an abnormal time, 7 minutes for this screen, I have uninstalled and reinstalled the program and no change. I assume there may be a bug in the update?

since the last automatic update, v69.0, firefox has "timed out" on every page two and three times before loading which takes an abnormal time, 7 minutes for this screen, I have uninstalled and reinstalled the program and no change. I assume there may be a bug in the update?

All Replies (6)

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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safe mode acts the same and after reinstalling the crash reports say I have none. thanks for the aid, I learned something new.

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Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

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again thank you. the problem does not affect firefox in safe mode but does in normal windows. The only thing I find is "Widevine Content Decryption Module provided by Google Inc. will be installed shortly." in the add-ons? This may be the problem?

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As a test, disable your protection programs. Is the problem still there?