Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Can I retrieve my recovery key if I've forgotten it?

  • 1 cavab
  • 2 have this problem
  • 5 views
  • Last reply by cor-el

Donna V
Donna V
more options

I set up a recovery key a while ago, but lost the code. I was about to hit REVOKE in my account settings but was afraid this would lock me out of my account. Is there some way of retrieving my recovery code, or resetting it?

I set up a recovery key a while ago, but lost the code. I was about to hit REVOKE in my account settings but was afraid this would lock me out of my account. Is there some way of retrieving my recovery code, or resetting it?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The title says recovery key and your question body mentions recovery key. The former is to get access to the Sync data in case you lost the password and the latter is if you use two factor authentication and lost access the the authenticator app on the mobile phone.

If you can access the Firefox Account then you can probably generate a new recovery key via the settings page. To generate new recovery codes you would have to disable 2FA and re-enable 2FA (i.e. setup 2FA).

See also: