Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

How can I find saved emails after reinstalling Thunderbird

  • 1 cavab
  • 1 has this problem
  • 6 views
  • Last reply by sfhowes

info555
info555
more options

We had a power outage and my operating system had to be reinstalled. When I downloaded Thunderbird, it found all my new emails, but my saved and sent emails folders were gone. Can I get these back?

We had a power outage and my operating system had to be reinstalled. When I downloaded Thunderbird, it found all my new emails, but my saved and sent emails folders were gone. Can I get these back?

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Before you reinstalled Windows, did you backup the TB profile folder, or do you have any backups? Did the reinstall create a backup of the AppData folder (hidden by default)?

Are the accounts POP or IMAP? The fact you recovered some mail suggests it's IMAP, and if so, some additional folders may be restored by subscribing to them (right-click the account, Subscribe...).