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Why does "logins & passwords" become unchecked when I close & reopen Firefox?

  • 2 cavab
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

David Allen
David Allen
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Feb 4, 2020. This started 2 or 3 weeks ago. No problem before then. I click on the shield in the toolbar. That takes me to a pop up window where I click on "Protection Settings" which takes me to the page "about:preferences#privacy#. I go to the section headed "Logins & passwords" and I check the boxes on "Autofill logins and passwords" and "Ask to save logins and passwords for websites". I close the page, then close Firefox. Sometimes when I reopen Firefox the box is still checked. Sometimes it is unchecked and my logins and passwords do not show up on the sites where I saved them. Any help would be greatly appreciated.

Feb 4, 2020. This started 2 or 3 weeks ago. No problem before then. I click on the shield in the toolbar. That takes me to a pop up window where I click on "Protection Settings" which takes me to the page "about:preferences#privacy#. I go to the section headed "Logins & passwords" and I check the boxes on "Autofill logins and passwords" and "Ask to save logins and passwords for websites". I close the page, then close Firefox. Sometimes when I reopen Firefox the box is still checked. Sometimes it is unchecked and my logins and passwords do not show up on the sites where I saved them. Any help would be greatly appreciated.
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All Replies (2)

FredMcD
FredMcD
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https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can't have multiple Password Managers enabled at the same time, so if you have others like RoboForm or Trend Micro Password Manager then the builtin Firefox Lockwise Password Manager will be disabled.

If you have the "Trend Micro Password Manager" installed then uninstall this application via the Windows Control Panel.