This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

No audio from Firefox 74.0 on Pop_OS 19.10

more options

Audio from sites accessed in Firefox 74.0 does not play on my Pop OS 19.10 install. Other applications sound just fine, but Firefox does not. This is the case whether I have extensions installed or not, whether I start Firefox in safe mode or not.

I've followed the relevant steps in the support articles on fixing sound problems. (Pulse audio version 12.2-2 is already installed and functions properly with other applications.)

Audio from sites accessed in Firefox 74.0 does not play on my Pop OS 19.10 install. Other applications sound just fine, but Firefox does not. This is the case whether I have extensions installed or not, whether I start Firefox in safe mode or not. I've followed the relevant steps in the support articles on fixing sound problems. (Pulse audio version 12.2-2 is already installed and functions properly with other applications.)

Modified by brian.hochhalter

All Replies (1)

more options

RESOLVED

This issue appears to have resulted from a problem with my GPU drivers. After fixing that issue, audio works on most sites in Firefox. The one exception is Disney+, but this behavior is the same in Windows so I assume it has a different root cause.