This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox won't display web pages fully (no UI), but other browsers will (and firefox private window works too)

more options

Hi,

I was trying to play a video on facebook, but after a second, the video wouldnt play anymore, and upon refreshing the page, it won't display UI for any website (see attached images of facebook and youtube pages). other browsers do work, and starting firefox in private mode works fine too. I have tried deleting all history and cookies, disabling Avira, scanning for a malware, nothing seems to work.

anyone has an idea of what the issue might be?

Thanks in advance :)

Hi, I was trying to play a video on facebook, but after a second, the video wouldnt play anymore, and upon refreshing the page, it won't display UI for any website (see attached images of facebook and youtube pages). other browsers do work, and starting firefox in private mode works fine too. I have tried deleting all history and cookies, disabling Avira, scanning for a malware, nothing seems to work. anyone has an idea of what the issue might be? Thanks in advance :)
Attached screenshots

Chosen solution

Looks like AdBlock Plus is the source. i'm not ready to give up on an adblocker though...

Read this answer in context 👍 0

All Replies (5)

more options

Seçilmiş Həll

Looks like AdBlock Plus is the source. i'm not ready to give up on an adblocker though...

more options

Most content blocking add-ons have a toolbar button that lets you make page-specific or site-specific exceptions as the need arises. Can you do that with ABP's button?

more options

If you use Adblock Plus then you can consider uBlock Origin as a replacement to see if that works better (lower memory footprint).

more options

Note that you can set whether an extension works in PB mode or is disabled in PB mode via its options page (about:addons).

more options

jscher2000 said

Most content blocking add-ons have a toolbar button that lets you make page-specific or site-specific exceptions as the need arises. Can you do that with ABP's button?
yes it does, but having to disable my adblocker on pages on which I do not want ads (youtube, facebook ect) defeats the purpose

cor-el said

If you use Adblock Plus then you can consider uBlock Origin as a replacement to see if that works better (lower memory footprint).

Yes i did find another adblocking extension and everything work again.

Anyhow a big thank you to you both for taking the time to reply to me :)