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firefox crash report

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  • Last reply by FredMcD

vaggeliszamps4451
vaggeliszamps4451
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AdapterDeviceID: 0x13c2 AdapterDriverVersion: 26.21.14.4575 AdapterSubsysID: 00000000 AdapterVendorID: 0x10de BIOS_Manufacturer: Award Software International, Inc. BreakpadReserveAddress: 2297700941824 BreakpadReserveSize: 83886080 BuildID: 20200507114007 CPUMicrocodeVersion: 0x1d CrashTime: 1590311890 Email: FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1589041853 MemoryErrorCorrection: None ModuleSignatureInfo: {"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll","msvcp140.dll","vcruntime140.dll"],"Microsoft Windows":["usp10.dll","wsock32.dll","wshbth.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","DWrite.dll","dbgcore.dll","dbghelp.dll","wbemsvc.dll","fastprox.dll","MpOAV.dll","amsi.dll","webauthn.dll","wbemcomn.dll","wbemprox.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","npmproxy.dll","winnsi.dll","version.dll","mscms.dll","ColorAdapterClient.dll","netprofm.dll","avrt.dll","wtsapi32.dll","WINMMBASE.dll","winmm.dll","nlaapi.dll","D3DCOMPILER_47.dll","d3d11.dll","dcomp.dll","uxtheme.dll","dwmapi.dll","DXCore.dll","dxgi.dll","ntmarta.dll","winsta.dll","IPHLPAPI.DLL","dnsapi.dll","mswsock.dll","CRYPTBASE.DLL","devobj.dll","userenv.dll","umpdc.dll","profapi.dll","msasn1.dll","kernel.appcore.dll","powrprof.dll","cryptsp.dll","wintrust.dll","bcryptPrimitives.dll","win32u.dll","cfgmgr32.dll","ucrtbase.dll","msvcp_win.dll","KERNELBASE.dll","gdi32full.dll","crypt32.dll","windows.storage.dll","bcrypt.dll","ws2_32.dll","SHCore.dll","setupapi.dll","kernel32.dll","ole32.dll","advapi32.dll","shell32.dll","shlwapi.dll","combase.dll","msctf.dll","user32.dll","clbcatq.dll","imm32.dll","oleaut32.dll","gdi32.dll","rpcrt4.dll","psapi.dll","sechost.dll","nsi.dll","msvcrt.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","mozglue.dll","lgpllibs.dll"]} Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ OMTP? OMTP+4 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 871 StartupCrash: 1 StartupTime: 1590311890 ThreadIdNameMapping: 14444:"Gecko_IOThread",9764:"Timer",15004:"Link Monitor #1",9200:"Socket Thread",12504:"TRR Background",10664:"BackgroundThreadPool #1",7548:"JS Watchdog",9604:"JS Helper",9388:"JS Helper",17200:"JS Helper",9768:"JS Helper",13368:"JS Helper",7976:"JS Helper",15684:"JS Helper",18228:"JS Helper",7716:"BGReadURLs",15432:"IPDL Background",17964:"VsyncIOThread",968:"IPC Launch",14304:"WindowsVsyncThread",712:"Compositor", Throttleable: 1 URL: UptimeTS: 2.77248 Vendor: Mozilla Version: 76.0.1

This report also contains technical information about the state of the application when it crashed.

AdapterDeviceID: 0x13c2 AdapterDriverVersion: 26.21.14.4575 AdapterSubsysID: 00000000 AdapterVendorID: 0x10de BIOS_Manufacturer: Award Software International, Inc. BreakpadReserveAddress: 2297700941824 BreakpadReserveSize: 83886080 BuildID: 20200507114007 CPUMicrocodeVersion: 0x1d CrashTime: 1590311890 Email: FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1589041853 MemoryErrorCorrection: None ModuleSignatureInfo: {"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll","msvcp140.dll","vcruntime140.dll"],"Microsoft Windows":["usp10.dll","wsock32.dll","wshbth.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","DWrite.dll","dbgcore.dll","dbghelp.dll","wbemsvc.dll","fastprox.dll","MpOAV.dll","amsi.dll","webauthn.dll","wbemcomn.dll","wbemprox.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","npmproxy.dll","winnsi.dll","version.dll","mscms.dll","ColorAdapterClient.dll","netprofm.dll","avrt.dll","wtsapi32.dll","WINMMBASE.dll","winmm.dll","nlaapi.dll","D3DCOMPILER_47.dll","d3d11.dll","dcomp.dll","uxtheme.dll","dwmapi.dll","DXCore.dll","dxgi.dll","ntmarta.dll","winsta.dll","IPHLPAPI.DLL","dnsapi.dll","mswsock.dll","CRYPTBASE.DLL","devobj.dll","userenv.dll","umpdc.dll","profapi.dll","msasn1.dll","kernel.appcore.dll","powrprof.dll","cryptsp.dll","wintrust.dll","bcryptPrimitives.dll","win32u.dll","cfgmgr32.dll","ucrtbase.dll","msvcp_win.dll","KERNELBASE.dll","gdi32full.dll","crypt32.dll","windows.storage.dll","bcrypt.dll","ws2_32.dll","SHCore.dll","setupapi.dll","kernel32.dll","ole32.dll","advapi32.dll","shell32.dll","shlwapi.dll","combase.dll","msctf.dll","user32.dll","clbcatq.dll","imm32.dll","oleaut32.dll","gdi32.dll","rpcrt4.dll","psapi.dll","sechost.dll","nsi.dll","msvcrt.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","mozglue.dll","lgpllibs.dll"]} Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ OMTP? OMTP+4 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 871 StartupCrash: 1 StartupTime: 1590311890 ThreadIdNameMapping: 14444:"Gecko_IOThread",9764:"Timer",15004:"Link Monitor #1",9200:"Socket Thread",12504:"TRR Background",10664:"BackgroundThreadPool #1",7548:"JS Watchdog",9604:"JS Helper",9388:"JS Helper",17200:"JS Helper",9768:"JS Helper",13368:"JS Helper",7976:"JS Helper",15684:"JS Helper",18228:"JS Helper",7716:"BGReadURLs",15432:"IPDL Background",17964:"VsyncIOThread",968:"IPC Launch",14304:"WindowsVsyncThread",712:"Compositor", Throttleable: 1 URL: UptimeTS: 2.77248 Vendor: Mozilla Version: 76.0.1 This report also contains technical information about the state of the application when it crashed.
Attached screenshots

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FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support