This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Two email accounts, one not receiving emails

  • 2 cavab
  • 1 has this problem
  • 2 views
  • Last reply by Marc

Marc
Marc
more options

Hello,

I have two email accounts for my company setup with Thunderbird. One is working fine, sending and receiving. The other has suddenly stopped receiving messages and has been like this for two days.

I am met with either of these messages on my phone app and laptop:

"thunderbird error message – server has disconnected The server may have gone down or there may be a network problem"

"the mail server mail3.gridhost.co.uk is not responding. verify that you have entered the correct account info in mail settings"

I have not changed any password or account details in the last two days. And I have double checked in the account settings that the details are still the same as usual.

Any suggestions are greatly appreciated!

Thank you for your time.

Marc

Hello, I have two email accounts for my company setup with Thunderbird. One is working fine, sending and receiving. The other has suddenly stopped receiving messages and has been like this for two days. I am met with either of these messages on my phone app and laptop: "thunderbird error message – server has disconnected The server may have gone down or there may be a network problem" "the mail server mail3.gridhost.co.uk is not responding. verify that you have entered the correct account info in mail settings" I have not changed any password or account details in the last two days. And I have double checked in the account settings that the details are still the same as usual. Any suggestions are greatly appreciated! Thank you for your time. Marc

All Replies (2)

christ1
christ1
  • Top 25 Contributor
more options
I have not changed any password

You don't even get to the point for the password to be checked. This sounds more like a networking problem.

If this is a corporate account you should talk to your IT folks.

Another thing you can try is to start Windows in safe mode with networking enabled.

Does the problem go away?

Marc
Marc Question owner
more options

Hey. Thank you very much for getting back to me. I'm afraid I have no IT department, just a small team of 3 of us that use the software for our service. I saw your reply this morning and then checked my inbox and it is randomly working again. Many thanks for taking the time to reply! I'm not sure what made one account collapse yesterday, but all looks okay now.