This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Empty message pane

Mark Peters
Mark Peters
more options

I just upgraded Thunderbird from 68.x to 78.0 (32-bit) in Windows 10.

Now the message pane is blank, regardless of whether I select a message. I tried closing and reopening the message pane with F8 but it remained blank. I can now only read messages by double-clicking and opening them in a separate window.

When I restarted Thunderbird in safe mode the message pane worked properly. I therefore removed the one add-on I had been using (an English dictionary). However, once I resumed work in normal mode the problem remained.

I have since upgraded once more, to the 78.0 64-bit version this time but all is the same: blank message pane unless in safe mode.

I just upgraded Thunderbird from 68.x to 78.0 (32-bit) in Windows 10. Now the message pane is blank, regardless of whether I select a message. I tried closing and reopening the message pane with F8 but it remained blank. I can now only read messages by double-clicking and opening them in a separate window. When I restarted Thunderbird in safe mode the message pane worked properly. I therefore removed the one add-on I had been using (an English dictionary). However, once I resumed work in normal mode the problem remained. I have since upgraded once more, to the 78.0 64-bit version this time but all is the same: blank message pane unless in safe mode.

Modified by Mark Peters

Chosen solution

See this topic on a similar issue: https://support.mozilla.org/en-US/questions/1295211

Read this answer in context 👍 0

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Seçilmiş Həll

See this topic on a similar issue: https://support.mozilla.org/en-US/questions/1295211

Mark Peters
Mark Peters Question owner
more options

Thank you. Instant solution.