Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

spam filters

  • 1 cavab
  • 1 has this problem
  • 8 views
  • Last reply by Wayne Mery

xxxxxx201265
xxxxxx201265
more options

Hi.

The enterprise adopted Thunderbird almost 2 years ago. Since then my secuity configurations is on "Enable adaptative junk filter logging". But it never learn nothing. It is so dumb. I received 10 times the same email with same subject and never mark it as spam, never take it to the junk folder.

Realy a filter that doesn't filter anything.

Hi. The enterprise adopted Thunderbird almost 2 years ago. Since then my secuity configurations is on "Enable adaptative junk filter logging". But it never learn nothing. It is so dumb. I received 10 times the same email with same subject and never mark it as spam, never take it to the junk folder. Realy a filter that doesn't filter anything.

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Your log file is empty because it only records messages that have been detected as junk, and you say no messages have gone to your junk folder.

See https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages#w_training-the-junk-filter - please notice that you must mark many messages as Junk as well as many messages as NOT junk.

Also, the filter is algorithmic - it doesn't remember a specific address or message as previously being junk but instead gathers characteristics and make decisions based on the total collection of characteristics. You may find in some cases the only way to "kill" certain messages is to create your own filter as mentioned at https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages#w_if-you-still-have-trouble-blocking-messages

Lastly, it is suggested that you enable the whitelist capability.