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the send button is grayed out and does not work

  • 2 cavab
  • 1 has this problem
  • 8 views
  • Last reply by Toad-Hall

tessari.stefano
tessari.stefano
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the send button is grayed out and does not work

Thunderbird release 78.3.1 (64 bit)

I try use thunderbird in safe mode

The "send" button stay in grey

the send button is grayed out and does not work Thunderbird release 78.3.1 (64 bit) I try use thunderbird in safe mode The "send" button stay in grey
Attached screenshots

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Toad-Hall
Toad-Hall
  • Top 25 Contributor
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I notice the TO (A) field there is an email address, but it is in red font and does not look like it has formed a 'pill' shape/ darker background rectangle with text on top.

How did you start to create the email? Did you click on a 'Reply' button or is this a clean new Write email?

What happens if you put mouse cursor at the end of the @nsg.it and then press Enter ?

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Red font used to mean email address is not in address book. Are you able to access the Address Book ? Can you see address books and contacts? Is that contact/email address in one of your address books ?