This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird not showing confirm security exception dialog on sending email

more options

I am getting the following error when I try to send an email:

Sending of the message failed. The certificate is not trusted because it is self-signed. The configuration related to <smtp server name> must be corrected.

The server uses a self-signed certificate. Here are the important settings:

Port: 587 Connection Security: STARTTLS Authentication Method: Kerberos / GSSAPI

Thunderbird is able to retrieve emails from the same server (IMAP / 143 / STARTTLS / Normal Password) and it showed me the Confirm Security Exception dialog first time it connected. But it is not showing me the dialog when sending emails. Needless to say that manually adding exception is not working with the error:

No information available Unable to obtain identification status for this site

So how do I fix this? Note that I am able to send email from an older version of Thunderbird using exact same server and settings.

Thunderbird Version: 78.3.1 Build ID: 20200925001233

I am getting the following error when I try to send an email: Sending of the message failed. The certificate is not trusted because it is self-signed. The configuration related to <smtp server name> must be corrected. The server uses a self-signed certificate. Here are the important settings: Port: 587 Connection Security: STARTTLS Authentication Method: Kerberos / GSSAPI Thunderbird is able to retrieve emails from the same server (IMAP / 143 / STARTTLS / Normal Password) and it showed me the Confirm Security Exception dialog first time it connected. But it is not showing me the dialog when sending emails. Needless to say that manually adding exception is not working with the error: No information available Unable to obtain identification status for this site So how do I fix this? Note that I am able to send email from an older version of Thunderbird using exact same server and settings. Thunderbird Version: 78.3.1 Build ID: 20200925001233

All Replies (2)

more options

Seçilmiş Həll

more options

I can confirm that it has been fixed in Thunderbird 83.0b1.