This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox start up

  • 2 cavab
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

more options

when I click on the firefox icon, it asks to download changes to my computer. Upon clicking 'yes' it just reverts back to the same pop up

when I click on the firefox icon, it asks to download changes to my computer. Upon clicking 'yes' it just reverts back to the same pop up

All Replies (2)

more options

Also, upon attempting to register for updates with Mozilla through 'microsoft Edge', the 'menu' button did not appear for me to proceed on the mozilla site and subsequent pages

more options

Check that Firefox isn't set to run as Administrator.

You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab.

Make sure all items are deselected in the "Compatibility" tab of the Properties window.

  • Privilege Level: "Run this program as Administrator" should not be selected
  • "Run this program in compatibility mode for:" should not be selected

Also check the Properties of the firefox.exe program in the Firefox program folder.