This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Serious issue w TB 78.5.0 merging emails together

  • 2 cavab
  • 1 has this problem
  • 14 views
  • Last reply by pcguy

pcguy
pcguy
more options

I recently upgraded from the 68 version to 78.5.0 and have noticed some serious issues on one of my IMAP accounts. TB is showing a message subject yet when I click on it I see another message any replies to that message plus the message which actually corresponds to the message subject.

In both cases one of the emails involved a certain subject ("A") from sender1. In the first case I saw the body of another message ("B") from sender2 and my replies to sender2 followed by the message body from subject ("A").

In the second case I clicked on a subject header ("C") from sender3 to find the body of a message for subject ("A") from sender1 then I saw the body corresponding to subject ("C") from sender3.

I recently upgraded from the 68 version to 78.5.0 and have noticed some serious issues on one of my IMAP accounts. TB is showing a message subject yet when I click on it I see another message any replies to that message plus the message which actually corresponds to the message subject. In both cases one of the emails involved a certain subject ("A") from sender1. In the first case I saw the body of another message ("B") from sender2 and my replies to sender2 followed by the message body from subject ("A"). In the second case I clicked on a subject header ("C") from sender3 to find the body of a message for subject ("A") from sender1 then I saw the body corresponding to subject ("C") from sender3.

Chosen solution

I logged into the webmail interface for the IMAP account and the messages have no issues. I have turned off Threading view, restarted TB and even done a repair folder operation on the Inbox which is the folder having the issue on the IMAP provider. No affect.

Discovered the issue is with Thunderbird Conversations Extension. If it is disabled no problem. As soon as its enabled the issue reoccurs.

Read this answer in context 👍 0

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Right-click the folder in the Folder Pane, Properties, Repair Folder, to rebuild the index and see if that fixes it.

pcguy
pcguy Question owner
more options

Seçilmiş Həll

I logged into the webmail interface for the IMAP account and the messages have no issues. I have turned off Threading view, restarted TB and even done a repair folder operation on the Inbox which is the folder having the issue on the IMAP provider. No affect.

Discovered the issue is with Thunderbird Conversations Extension. If it is disabled no problem. As soon as its enabled the issue reoccurs.