This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot send a message.

  • 4 cavab
  • 1 has this problem
  • 13 views
  • Last reply by dhellman

more options

Every time I try to send an email I receive this response. What do I do?

The size of the message you are trying to send exceeds a temporary size limit of the server. The message was not sent; try to reduce the message size or wait some time and try again. The server responded: 4.7.1 <dhellman@citlink.net>: Recipient address rejected: dhellman@citlink.net exceeded hourly recipients threshold..

Every time I try to send an email I receive this response. What do I do? The size of the message you are trying to send exceeds a temporary size limit of the server. The message was not sent; try to reduce the message size or wait some time and try again. The server responded: 4.7.1 <dhellman@citlink.net>: Recipient address rejected: dhellman@citlink.net exceeded hourly recipients threshold..

All Replies (4)

more options

The error is from your email provider's server. You'll need to talk to them.

more options

I can send emails thru my servers website but not thru Thunderbird.

more options

Webmail infrastructure is independent from POP/IMAP/SMTP servers. Therefore, if webmail works, this isn't an indication that there are no other problems.

more options

I obviously have other problems but don't know what they are.