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Micrsoft's monstrosity, Windows 10, screwed up Firefox AGAIN!!!

4merlinn
4merlinn
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Microsoft's latest screwup of it's monstrosity called "Windows 10" has left me with no bookmarks, stored passwords, or any other information stored with Firefox. How do I recover this info? Please use simple words as I am NOT "computer friendly".

Microsoft's latest screwup of it's monstrosity called "Windows 10" has left me with no bookmarks, stored passwords, or any other information stored with Firefox. How do I recover this info? Please use simple words as I am NOT "computer friendly".

Chosen solution

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

Read this answer in context 👍 0

All Replies (3)

FredMcD
FredMcD
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Seçilmiş Həll

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

FredMcD
FredMcD
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https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Can you describe in more detail what happened leading up to the problem?

For example, did Windows do a major update? Or did it crash hard?

Did Firefox mention a problem starting up such as: can't find your profile, or need to create a new profile?

By the way, before doing heavy troubleshooting, I always suggest doing a regular shutdown and restart of Windows in case there is a transient problem with permissions or file locks that prevents Firefox from accessing its data.