This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Upgrade took away all of my bookmarks and history.

more options

I lost all of my bookmarks and user history with the latest upgrade. I'm not too happy about this. And how can I contact a live person?

I lost all of my bookmarks and user history with the latest upgrade. I'm not too happy about this. And how can I contact a live person?

Chosen solution

sure.

there are 2 ways to change the profiles in Firefox.

1) Windows start button > search (or run) > FireFox.exe -p

A simple little profile manager will pop up. There should be 2 profiles. Pick/load the one that is currently not running. Then open up FF and see if that profile you just activated produces the lost data.

If so, then we need to have it be the "defaulted" profile, via step 2

2) copy and paste and go to the following url:

about:profiles

if nothing above works out, then there is one possible trick to try which is to use the MSEdge browsers ability to tap into the FF profile data files. In fact, the MS browser may have already aggregated data from the previous version of your FF.

Read this answer in context 👍 0

All Replies (9)

more options

was your previous version of FF set to HTTPS, via the options shown in the attached pic?

if so, then this is a confirmed bug.

more options

No that is not the issue. But thank you for trying to solve the mystery. It appears that others are having the same issue. No fun today.

more options

ok.

perhaps the issue pertains to the Profile

try switching to the other profile .

it might be blanked out, but hopefully not

more options

That is something I do not know how to do. Can you please explain the steps. Thanks

more options

I am able to open up the other profile but as you suggested it might be blanked out because Every file folder is empty. See attached image. Anyway I appreciate your help for the evening but have to leave work. I will look for a response tomorrow at some point.

Thanks again

more options

Seçilmiş Həll

sure.

there are 2 ways to change the profiles in Firefox.

1) Windows start button > search (or run) > FireFox.exe -p

A simple little profile manager will pop up. There should be 2 profiles. Pick/load the one that is currently not running. Then open up FF and see if that profile you just activated produces the lost data.

If so, then we need to have it be the "defaulted" profile, via step 2

2) copy and paste and go to the following url:

about:profiles

if nothing above works out, then there is one possible trick to try which is to use the MSEdge browsers ability to tap into the FF profile data files. In fact, the MS browser may have already aggregated data from the previous version of your FF.

more options
more options

Thanks ·´¯`·...¸>-)))º> ~dbben

Your last solution to my problem worked great. All bookmarks are back. You saved the day!

more options

you're welcome.  :-)