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Thunderbird Integration with Printer

  • 3 cavab
  • 1 has this problem
  • 3 views
  • Last reply by sfhowes

bookie32
bookie32
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I have a HP MFP M28-M31 Scanner printer and can't get HP to recognise that Thunderbird is my default email client. If I scan something to for example pdf email the scan goes ok but if I click on email link it says no email client is connected. I have checked Windows 10 and it says standard setting for email is Thunderbird. I can see that Thunderbird is 64 bit and HP has installed in 32 bit. Is there something I can do to fix the problem?

bookie32

I have a HP MFP M28-M31 Scanner printer and can't get HP to recognise that Thunderbird is my default email client. If I scan something to for example pdf email the scan goes ok but if I click on email link it says no email client is connected. I have checked Windows 10 and it says standard setting for email is Thunderbird. I can see that Thunderbird is 64 bit and HP has installed in 32 bit. Is there something I can do to fix the problem? bookie32

All Replies (3)

sfhowes
sfhowes
  • Top 25 Contributor
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Remove TB 64 bit and install TB 32 bit.

https://support.mozilla.org/en-US/questions/1307664

bookie32
bookie32 Question owner
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Will I have to reinstall the email accounts?

sfhowes
sfhowes
  • Top 25 Contributor
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Uninstalling/reinstalling doesn't affect your data in the separate profile folder, but you must install the same version. So, if the current TB is 78.x.x, install 32-bit 78.x.x.