This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Message filter stops working intermittently

  • 1 cavab
  • 1 has this problem
  • 16 views
  • Last reply by Matt

sbhatgare
sbhatgare
more options

Hi, I am using Thunderbird ver. 78.12.0 (32-bit). I have configured filter rules in the message filter to move notification messages to the Notification folder. After shifting to ver. 78, in every 3-4 days I am getting the following error message while downloading emails " The messages could not be filtered to a folder 'Sophos Notification' because adding a message to it failed....." . Please refer screenshot for the full message. The message reappears even after the repair of the folder. I also tried manually run the filter, it works. Please suggest a solution. Thanks. Regards, Sachin Bhatgare

Hi, I am using Thunderbird ver. 78.12.0 (32-bit). I have configured filter rules in the message filter to move notification messages to the Notification folder. After shifting to ver. 78, in every 3-4 days I am getting the following error message while downloading emails " The messages could not be filtered to a folder 'Sophos Notification' because adding a message to it failed....." . Please refer screenshot for the full message. The message reappears even after the repair of the folder. I also tried manually run the filter, it works. Please suggest a solution. Thanks. Regards, Sachin Bhatgare
Attached screenshots

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

try excluding the Thunderbird profile from on access scanning by your anti virus product. OR if you have the mail stored in a location subject the random change like a cloud synchronized location or one with streaming backup. Turn those things off.