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Email copy doesn't save in sent

  • 3 cavab
  • 2 have this problem
  • 2 views
  • Last reply by sfhowes

CHONGMUI.LU1
CHONGMUI.LU1
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Hi..

i using outlook.office365.com

Just facing issue today as below: 1. send email but copy didn't save in sent 2. previous email sent copy suddenly missing all.

Anyone can help?

Hi.. i using outlook.office365.com Just facing issue today as below: 1. send email but copy didn't save in sent 2. previous email sent copy suddenly missing all. Anyone can help?

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
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Services like outlook.com and gmail automatically copy sent messages to a folder, so you should uncheck 'Place a copy in' in the Copies & Folders section of Account Settings. For outlook.com, if this is a personal account, not Office 365, right-click the (IMAP) account in the Folder Pane, Subscribe, Refresh, and check the box for the Sent folder.

CHONGMUI.LU1
CHONGMUI.LU1 Question owner
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Hi.. is officer 365.. beside notice if i forward email yes the copy will in my sent folder.. if i create email and send out but no copy saved.

sfhowes said
Services like outlook.com and gmail automatically copy sent messages to a folder, so you should uncheck 'Place a copy in' in the Copies & Folders section of Account Settings. For outlook.com, if this is a personal account, not Office 365, right-click the (IMAP) account in the Folder Pane, Subscribe, Refresh, and check the box for the Sent folder.

sfhowes said
Services like outlook.com and gmail automatically copy sent messages to a folder, so you should uncheck 'Place a copy in' in the Copies & Folders section of Account Settings. For outlook.com, if this is a personal account, not Office 365, right-click the (IMAP) account in the Folder Pane, Subscribe, Refresh, and check the box for the Sent folder.
sfhowes
sfhowes
  • Top 10 Contributor
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If it's an Office365 account, are you connecting with the help of an add-on like Owl or ExQuilla? Office365 accounts seem to require some attention by the account administrator to enable and configure smtp service.