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cannot download or open files from other sites

  • 4 cavab
  • 1 has this problem
  • 9 views
  • Last reply by FredMcD

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Unique problem with dowloading files. when i first boot up the computer, and go to one of several sites that I work with to download a file of some kind even Zoom links, the save file or open file box is grayed out and i cannot open or download the files. However, as soon as I restart the computer, it clears that up and I then do everything. why?

Unique problem with dowloading files. when i first boot up the computer, and go to one of several sites that I work with to download a file of some kind even Zoom links, the save file or open file box is grayed out and i cannot open or download the files. However, as soon as I restart the computer, it clears that up and I then do everything. why?
Attached screenshots

All Replies (4)

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About how long before the problem starts? Is this with all websites/pages, some, a few?


Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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Go to the Mozilla Add-ons Web Page {web Link} (There’s a lot of good stuff here) and search for a download manager.


This download manager works separately from the browser. The browser tells it what to download, and off it goes.

http://www.freedownloadmanager.org It is a powerful modern download accelerator and organizer for Windows and Mac.

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Thanks for your response and I'm sure that using the download manager may help. But this is an odd symptom, that clears up every time i reboot the computer. very strange. the symptom is for all web sites when first starts up.

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I use an add-on and also the separate download manager (for very large files). See if the problem is gone using them.