Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

List of Cookie exceptions keeps getting deleted, despite "Allow" for each

  • 11 cavab
  • 1 has this problem
  • 1 view
  • Last reply by Kami Scott

more options

The List of Cookie exceptions under Security Setting, the ones I want to retain, keeps getting deleted. I select ALLOW for each one. What is causing the list to get deleted?

The List of Cookie exceptions under Security Setting, the ones I want to retain, keeps getting deleted. I select ALLOW for each one. What is causing the list to get deleted?

All Replies (11)

more options

In case you use "Clear history when Firefox closes" or otherwise clear history.

  • do not clear the Site Preferences
  • do not clear the Cookies
  • clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exceptions for passwords and other website specific data
  • clearing "Cookies" will remove all cookies including cookies with an allow exception you may want to keep
more options

I don't have "Clear History" selected. I can't find "Site Preferences" options in Settings. I never click "Clear Cookies." "Manage Cookies & Site Data" lists all the sites I had in the "Manage Exceptions" list. This problem came to my attention that this list is now empty when sites I've been automatically logged in for years -- e.g., Amazon-- stopped logging me in automatically.

more options

"Site Preferences" is part of the choices when you use "Clear Recent History" (Ctrl+Shift+Delete) and in the settings for "Clear history when Firefox closes" (you need to select "Use custom settings for history").

more options

I don't have that option.

more options

OK, it is named "Site settings" in your screenshots and doesn't have a tick, so this is OK and not causing problems.

more options

See the attached screenshot of "Manage Exceptions" for Cookies. It is blank because it doesn't retain my exceptions. If I enter even one exception, then exit Firefox, then re-launch Firefox, the entry(ies) in this window will be GONE.

I didn't have this problem before this newest update. If it can't be fixed, please give me a link to a previous version.

more options

P.S. I even have to log in HERE EVERY time I reply!

more options

You can try to rename/remove permissions.sqlite in the Firefox profile folder with Firefox closed in case there is a problem with this file

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).

more options

Apparently I'm missing the permissions.sqlite file.

Please give me a link to a previous Firefox version.

more options

What about that second profile (qkuxn6ws.default-release) ?

more options

I didn't know to find the file in another folder.

While Firefox was closed, I renamed that file as you suggested. I kept the Win File Mfr. window open when I re-launched Firefox. Another permissions.sqlite file was instantly created.

But it made no difference.

I entered a couple of website in the "Manage Exceptions - Cookies" window.

I closed Firefox, then re-opened it. As before, the "Managed Exceptions" window remains blank.

May I please have a link to a previous version.