This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Cannot add additional Gmail account to Thunderbird for macOS

  • 3 cavab
  • 1 has this problem
  • 3 views
  • Last reply by sfhowes

deerfield
deerfield
more options

Configuration: macOS 10.5.7 / Thunderbird 91.3.2

I cannot add an additional Gmail account to Thunderbird for macOS (I have already one Gmail account in Thunderbird since many years, along with a couple of other email accounts). The new account setup starts out fine, but when clicking onto "Done" after putting in email address and password a new window opens where I am asked again to put in my email address. When I do this and then click "Next" the same window opens again, is empty, and asks again for an email address - and this can be repeated forever. See attached screenshot.

There is no problem to add this email address as an additional Gmail address to Apple Mail.

Is there a fix for this?

Thanks.

Configuration: macOS 10.5.7 / Thunderbird 91.3.2 I cannot add an additional Gmail account to Thunderbird for macOS (I have already one Gmail account in Thunderbird since many years, along with a couple of other email accounts). The new account setup starts out fine, but when clicking onto "Done" after putting in email address and password a new window opens where I am asked again to put in my email address. When I do this and then click "Next" the same window opens again, is empty, and asks again for an email address - and this can be repeated forever. See attached screenshot. There is no problem to add this email address as an additional Gmail address to Apple Mail. Is there a fix for this? Thanks.
Attached screenshots

Modified by deerfield

Chosen solution

Accept cookies in Preferences/Privacy & Security to allow the OAuth authentication to set a token in Saved Passwords.

Read this answer in context 👍 1

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Seçilmiş Həll

Accept cookies in Preferences/Privacy & Security to allow the OAuth authentication to set a token in Saved Passwords.

deerfield
deerfield Question owner
more options

Thanks. That solved the problem.

In my opinion not really smart from the developers not to point to missing cookie permissions here. I never before had to allow cookies in any mail application - not in macOS or iOS and also not in Windows. I'm sure that many other users give up in such a situation and rather use a different mail application where this problem does not arise.

Modified by deerfield

sfhowes
sfhowes
  • Top 10 Contributor
more options

I agree the gmail setup should check the authentication method and cookies policy during setup or updates. There are other settings that are gmail-specific, such as 'Place a copy in' in Copies & Folders settings should be unchecked (gmail automatically copies to Sent Mail), and 'Just mark it as deleted' is the correct setting for 'When I delete a message'. Cookies are accepted by default in TB profiles, so I don't know why it gets changed by some users.