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Mozilla Browser Stopped working while in use

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  • Last reply by Paul

jeffreyrobinson103
jeffreyrobinson103
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I was using Mozilla Firefox Version 96.0 (64 bit), on 1/13/2022 at around 2:30 am EST to both watch Netflix while getting account balance information and transferring funds through the website of one of my financial institutions - and the browser become completely nonresponsive. Not a single website will load in the browser. If I use any other web browser, I can access the websites without a problem.

I ran updates to Mozilla and Windows earlier in the day - but nothing to my knowledge was updated or changed after I had logged into and was successfully using netflix and my financial institution website.

I was using Mozilla Firefox Version 96.0 (64 bit), on 1/13/2022 at around 2:30 am EST to both watch Netflix while getting account balance information and transferring funds through the website of one of my financial institutions - and the browser become completely nonresponsive. Not a single website will load in the browser. If I use any other web browser, I can access the websites without a problem. I ran updates to Mozilla and Windows earlier in the day - but nothing to my knowledge was updated or changed after I had logged into and was successfully using netflix and my financial institution website.

All Replies (1)

Paul
Paul
  • Top 25 Contributor
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Hi

I appreciate that you may have done this already, but please can you restart Firefox which should resolve this issue.