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Firefox hangs with "not responding" message

  • 3 cavab
  • 2 have this problem
  • 5 views
  • Last reply by FredMcD

LarryDC
LarryDC
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Since the release of V96.0.2, Firefox has repeatedly crashed at random times, including when first loading pages. It occurs on several websites, including Google search, WashingtonPost.com, and the Firefox support page.

OS: Windows 11 Hardware: Dell XPS 13 9310

I have turned off the automatic acceleration feature per help article suggestion.

Since the release of V96.0.2, Firefox has repeatedly crashed at random times, including when first loading pages. It occurs on several websites, including Google search, WashingtonPost.com, and the Firefox support page. OS: Windows 11 Hardware: Dell XPS 13 9310 I have turned off the automatic acceleration feature per help article suggestion.

All Replies (3)

FredMcD
FredMcD
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Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


While still in Safe Mode,


In the address box, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

LarryDC
LarryDC Question owner
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It at first seemed like the problem was gone in safe mode, but it is still happening. I tried to retrieve the crash reports, but the response was that "No crash reports have been submitted."

One page that hangs a lot in safe mode is https://games.washingtonpost.com/games/addiction-solitaire

I also had a "not responding" message in safe mode when I tried to access one of my healthcare sites and washingtonpost.com.

I saw that my last FIrefox software update was 21 January and that is right about the time this problem began to occur.

FredMcD
FredMcD
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Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address box.