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Firefox from Microsoft Store Automatically Closes When Computer Goes to Sleep/Hibernates

  • 2 cavab
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

LiKenun
LiKenun
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My Google-fu seems to be failing me, but my old Firefox installation was installed using the traditional method and working fine. After upgrading my laptop from Windows 10 to Windows 11, I installed the official Microsoft Store version to get rid of the extra Mozilla Updater Service. Firefox now regularly shuts down with no warning—usually when I close the lid or leave my laptop unattended and it goes to sleep or hibernates. I usually discover it has closed when I unlock my laptop. This behavior has survived reboots so I don’t think memory corruption from leaving the laptop on for long periods has got anything to do with it.

I love Firefox and I would love to make the Microsoft Store version work. What can I do to fix it, where can I find crash logs (if they exist), or how to help Mozilla diagnose this issue?

My Google-fu seems to be failing me, but my old Firefox installation was installed using the traditional method and working fine. After upgrading my laptop from Windows 10 to Windows 11, I installed the official Microsoft Store version to get rid of the extra Mozilla Updater Service. Firefox now regularly shuts down with no warning—usually when I close the lid or leave my laptop unattended and it goes to sleep or hibernates. I usually discover it has closed when I unlock my laptop. This behavior has survived reboots so I don’t think memory corruption from leaving the laptop on for long periods has got anything to do with it. I love Firefox and I would love to make the Microsoft Store version work. What can I do to fix it, where can I find crash logs (if they exist), or how to help Mozilla diagnose this issue?

All Replies (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Try Firefox from here. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

FredMcD
FredMcD
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Note: Many have reported issues when Firefox is running and the computer Sleep/Hibernates.