This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

"Your browser can't play this video" on YouTube

  • 1 cavab
  • 3 have this problem
  • 1 view
  • Last reply by kdpryor

more options

Hello! Just installed Ubuntu 20.04.4 on my laptop and now find that I'm not able to watch some YouTube videos on Firefox 97. It seems mainly just live streams that I can't watch. When I go to one it shows "Your browser can't play this video...Learn more" in the video window. Clicking Learn More takes me to a page that doesn't explain what the problem is. Any idea what the fix might be? The same videos play just fine on other devices on my network. Any help would be greatly appreciated.

Hello! Just installed Ubuntu 20.04.4 on my laptop and now find that I'm not able to watch some YouTube videos on Firefox 97. It seems mainly just live streams that I can't watch. When I go to one it shows "Your browser can't play this video...Learn more" in the video window. Clicking Learn More takes me to a page that doesn't explain what the problem is. Any idea what the fix might be? The same videos play just fine on other devices on my network. Any help would be greatly appreciated.

Chosen solution

Please disregard. Found out I needed to install ffmpeg.

Read this answer in context 👍 0

All Replies (1)

more options

Seçilmiş Həll

Please disregard. Found out I needed to install ffmpeg.