This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Recent Firefox Update breaks multiple Login Portals on websites

  • 2 cavab
  • 1 has this problem
  • 1 view
  • Last reply by James

more options

After the most recent update to the browser, I am no longer able to successfully login to many websites. Example for me include: Xcel Energy, Aol Mail, my local City Utility website and no doubt others I have yet to discover.

I know this is a browser dependent issue because Google Chrome is still able to access these sites just fine, but after the latest update to Firefox it no longer can.

It's able to load the login page and the site, but login in specifically returns either an error that shows on the webpage, or the URL displays some form of error code. Or in AOLs case it simply says "Uh oh. Looks like something went wrong. Please try again later." with a length authorization error code in the URL.

Any help with this would be appreciated. I've cleared Cookies, Cache, Active Logins and every other History Clearing option set to "Everything" as the length of time back to clean-up.

Like I said, this is a Firefox dependent issue due to Chrome accessing these sites just fine. I'd rather stick with Firefox over moving to Chrome but if no one can solve this problem then I guess it'll finally be time to ditch Firefox sadly, even though I've been using it since the early 2010s.

After the most recent update to the browser, I am no longer able to successfully login to many websites. Example for me include: Xcel Energy, Aol Mail, my local City Utility website and no doubt others I have yet to discover. I know this is a browser dependent issue because Google Chrome is still able to access these sites just fine, but after the latest update to Firefox it no longer can. It's able to load the login page and the site, but login in specifically returns either an error that shows on the webpage, or the URL displays some form of error code. Or in AOLs case it simply says "Uh oh. Looks like something went wrong. Please try again later." with a length authorization error code in the URL. Any help with this would be appreciated. I've cleared Cookies, Cache, Active Logins and every other History Clearing option set to "Everything" as the length of time back to clean-up. Like I said, this is a Firefox dependent issue due to Chrome accessing these sites just fine. I'd rather stick with Firefox over moving to Chrome but if no one can solve this problem then I guess it'll finally be time to ditch Firefox sadly, even though I've been using it since the early 2010s.

Chosen solution

donthavecow said

What kinda error are you getting when logging in? Did you disable all Addon to see what happens if there are any installed?

I did disable any of my addons that might cause such a issue and it didn't help. I tried disabling all of them and that did solve the problem. In the process I discovered that a addon called "Foxytab" (which adds very useful tab commands) is breaking website login portals. How I don't even know because it's supposed to only affect tab commands.

I've disabled it and will be reporting it to Morzilla as a harmful addon here shortly. As a tab command addon should NOT be breaking entire websites. That seems really sus to me.

Read this answer in context 👍 0

All Replies (2)

more options

Seçilmiş Həll

donthavecow said

What kinda error are you getting when logging in? Did you disable all Addon to see what happens if there are any installed?

I did disable any of my addons that might cause such a issue and it didn't help. I tried disabling all of them and that did solve the problem. In the process I discovered that a addon called "Foxytab" (which adds very useful tab commands) is breaking website login portals. How I don't even know because it's supposed to only affect tab commands.

I've disabled it and will be reporting it to Morzilla as a harmful addon here shortly. As a tab command addon should NOT be breaking entire websites. That seems really sus to me.

more options

https://addons.mozilla.org/firefox/addon/foxytab/reviews/

Developer response posted 4 hours ago Disable Clean URL and try again. Read the Manual for features. Please post issues to the support.