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Two-Factor Auth Setup will not accept numerical codes from newly created Authy 'Firefox Account'

  • 1 cavab
  • 1 has this problem
  • 20 views
  • Last reply by cor-el

DonyWahlberg
DonyWahlberg
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I got a new phone and went to reset my 2FA, scan a new QR, and go about my day.

I successfully removed the old 2FA setup from Authy on my older phone, and from my Mozilla account. I can access my user account settings for my Mozilla account and select to add a new 2FA method.

I land on the page which displays a QR code, which I can scan with Authy, and which immediately shows my account information as confirmation.

However, once I try to enter the first numerical code displayed -- Mozilla's text field declines on "incorrect code". I have done this over several times, tried on both phones, and waited for further numerical codes to be generated from the app. No success.

Right now I am on default email based 2FA and cannot for the life of me get the QR or manual onboarding process to accept a code from my app. I have to return my old phone soon so I was hoping to get some advice and figure this out just in case the issue was due to something there.

I got a new phone and went to reset my 2FA, scan a new QR, and go about my day. I successfully removed the old 2FA setup from Authy on my older phone, and from my Mozilla account. I can access my user account settings for my Mozilla account and select to add a new 2FA method. I land on the page which displays a QR code, which I can scan with Authy, and which immediately shows my account information as confirmation. However, once I try to enter the first numerical code displayed -- Mozilla's text field declines on "incorrect code". I have done this over several times, tried on both phones, and waited for further numerical codes to be generated from the app. No success. Right now I am on default email based 2FA and cannot for the life of me get the QR or manual onboarding process to accept a code from my app. I have to return my old phone soon so I was hoping to get some advice and figure this out just in case the issue was due to something there.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Make sure that you have the correct (same) time on all devices because the 6 digit TOTP code is only valid for 30 seconds. You can try to scan the QR code with your barcode scanner and pass the otpauth:// URL to Authy.

You can also try to install other authenticator apps like Google Authenticator temporarily and compare the generated codes to see whether they work.